Remote Employee Services Specialist

Bright Horizons Family Solutions, LLC.; Colorado; Remote; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) retirement plan

Disability insurance

Life insurance

Tuition assistance and education-coach

Caregiving support

Job summary

Bright Horizons Family Solutions, LLC. is seeking an Employee Services Coordinator for a remote, part-time role. You will process documentation, apply savings, audit education assistance, and respond to participant questions via ticketing and live chat.

The role supports employees across corporate clients, ensuring policy compliance and accurate invoice processing. This position offers a flexible schedule and the chance to grow with a collaborative team.

Qualifications

• Bachelor's degree preferred.
• Minimum 2 years in customer service; auditing experience preferred.
• Strong written and verbal communication skills.
• High level of computer proficiency.

Responsibilities

• Review submissions to ensure policy compliance.
• Proof grade reports and tuition/audit receipts against requirements.
• Apply appropriate tuition discounts to invoices before payment.
• Navigate knowledge base and respond to inquiries via ticketing and live chat.
• Research account activity, troubleshoot issues, provide documentation.
• Respond to inquiries via live chat during business hours.

Skills

Customer service

Communication

Attention to detail

Remote work

Education

Bachelor's degree

Job description

Bright Horizons Family Solutions, LLC. is seeking an Employee Services Coordinator for a remote, part-time role. You will process documentation, apply savings, audit education assistance, and respond to participant questions via ticketing and live chat.

The role supports employees across corporate clients, ensuring policy compliance and accurate invoice processing. This position offers a flexible schedule and the chance to grow with a collaborative team.