Remote Employee Services Coordinator

Bright Horizons Family Solutions, LLC.; United States; À distance; USD 23 000 - 32 000; Temps partiel

Avantages offerts par ce poste

Medical, dental, and vision insurance

Paid vacation, sick, holiday, and par­

401(k) retirement plan

Long-term and short-term disability

Life insurance

Money-saving discounts and financial规划

Tuition assistance and education_coach

Caregiving support and resources

Health and wellness resources

Résumé du poste

Bright Horizons Family Solutions, LLC. seeks an Employee Services Coordinator for a remote, part-time role in the United States. The candidate will process documentation, audit education assistance verifications, and respond to participant inquiries via ticketing and live chat.

Schedule is Monday–Friday 12:00pm–4:00pm EST with flexibility for peak periods. Benefits include comprehensive coverage and tuition support, with a compensation of $20.00 per hour.

Qualifications

• Bachelor's degree is preferred.
• 2 years customer service experience, auditing experience preferred.
• High level of computer proficiency is essential.
• Strong interpersonal, verbal and written communication skills.
• Ability to work in a fast paced and dynamic environment.
• Ability to multi-task and handle more than one live chat at a time.

Responsabilités

• Review and audit education assistance verification documents for policy compliance.
• Follow tuition policy of client companies and apply discounts to invoices.
• Proof grade reports and receipts against submissions and client requirements.
• Respond to customer questions via online ticketing and live chat; research account activity as needed.
• Make outbound calls to client employees to explain documentation and policies.

Connaissances

Customer service

Interpersonal communication

Attention to detail

Multitasking

Formation

Bachelor's degree preferred

Outils

Proprietary software

Reporting tools

Description du poste

Bright Horizons Family Solutions, LLC. seeks an Employee Services Coordinator for a remote, part-time role in the United States. The candidate will process documentation, audit education assistance verifications, and respond to participant inquiries via ticketing and live chat.

Schedule is Monday–Friday 12:00pm–4:00pm EST with flexibility for peak periods. Benefits include comprehensive coverage and tuition support, with a compensation of $20.00 per hour.