Remote Employee Relations Advisor (MA)

ProPivotal; Boston (MA); On-site; USD 110,208,000 - 118,474,000; Part time

Job summary

Well-known major health insurance provider in Massachusetts is seeking an Associate Relations Subject Matter Expert. You will partner with HR business partners and stakeholders as a trusted advisor in Employee Relations Consulting.

The role is fully remote, but candidates must currently reside in Massachusetts. Responsibilities include handling complex inquiries, guiding leaders, conducting investigations, and maintaining case notes.

Qualifications

• Bachelor's degree in Human Resources or related field or equivalent experience.
• 3 - 4+ years of employee relations experience.
• Strong knowledge of federal and state employment laws and regulations.
• Excellent consultative listening and verbal/written communication skills.
• Experience conducting formal investigations and recommending outcomes to senior leaders.
• Discretion and composure in confidential, sensitive situations.
• Strong PC skills including Microsoft Office plus experience with HRIS and case management system.

Responsibilities

• Provide consultation and resolution for complex associate relations inquiries under minimal supervision.
• Advise employees and leaders at all levels including senior executives.
• Guide leaders on performance management, corrective action, discipline and preparation for employee conversations.
• Coach leaders and associates to resolve interpersonal conflicts, disputes and complaints.
• Conduct and document thorough impartial workplace investigations as needed.
• Maintain complete case notes including actions, decisions and outcomes in the case management system.
• Compile, analyze and review case data quarterly or as needed and share themes with HR business partners.
• Facilitate training to address trends and support associate relations strategy.
• Support onboarding guidance and mentorship for other advisory services team members.
• Contribute to projects and continuous improvement work as assigned.

Skills

Consultative listening

Verbal communication

Written communication

Discretion

Problem solving

Education

Bachelor's degree in Human Resources or related field

PHR or SHRM CP certification

Tools

Microsoft Office

HRIS

Case management system

Job description

Well-known major health insurance provider in Massachusetts is seeking an Associate Relations Subject Matter Expert. You will partner with HR business partners and stakeholders as a trusted advisor in Employee Relations Consulting.

The role is fully remote, but candidates must currently reside in Massachusetts. Responsibilities include handling complex inquiries, guiding leaders, conducting investigations, and maintaining case notes.