Remote Employee Experience Specialist I

AptaChem Consulting LLC; United States; À distance; USD 40 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401(k) match

Career development

Résumé du poste

Paylocity is hiring an Employee Experience Specialist I to serve as the front door to HR, delivering high-quality employee support across the lifecycle. The role emphasizes empathetic, consistent experiences and self-service adoption through strong system knowledge and cross-functional collaboration.

The position focuses on process reviews, enablement for enterprise initiatives, and supporting HR product releases while maintaining compliance and data security.

Qualifications

• Bachelor’s degree in HR, business, or related field.
• 2+ years in HR, operations, support, or service roles.
• Experience with case management or ticketing systems preferred.
• HRIS experience preferred.

Responsabilités

• Serve as the first tier of support for all HR questions and route when needed.
• Assist employees through onboarding, changes, leaves, performance programs, and offboarding.
• Handle high-volume tickets across channels with accuracy and empathy.
• Provide clear, actionable guidance to resolve inquiries.

Connaissances

Navigate ambiguity

Customer-service mindset

Multitasking

Written & verbal communication

Analytical thinking

Cross-functional collaboration

MS Office proficiency

Formation

Bachelor’s degree in Human Resources, Business, or related field

Outils

HRIS

MS Office

Description du poste

Paylocity is hiring an Employee Experience Specialist I to serve as the front door to HR, delivering high-quality employee support across the lifecycle. The role emphasizes empathetic, consistent experiences and self-service adoption through strong system knowledge and cross-functional collaboration.

The position focuses on process reviews, enablement for enterprise initiatives, and supporting HR product releases while maintaining compliance and data security.