Remote Email Support Specialist — Customer & Tech Help

Accumedradial; Kansas City (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Accumedradial is seeking an Email Support Specialist for a full-time remote role. You will manage customer inquiries via email, diagnose issues, and provide clear resolutions to ensure satisfaction. The role emphasizes documentation, collaboration with product/engineering, and continuous learning to improve service quality.

You will work autonomously in a remote setting, maintain timely responses, and focus on delivering empathetic, accurate support to customers across various industries.

Qualifications

• Excellent written communication to craft clear email responses.
• Strong troubleshooting ability with a logical, stepwise approach.
• Experience using customer support software or ticketing systems.
• Ability to work independently in a remote setting and meet deadlines.
• Demonstrated empathy and patience when assisting customers.
• Familiarity with common software and tech used in support roles.

Responsibilities

• Respond promptly and professionally to customer emails and inquiries.
• Diagnose and troubleshoot technical issues with clear guidance.
• Maintain detailed records of interactions in the ticketing system.
• Collaborate with product and engineering to resolve issues.
• Continuously improve knowledge of products and services.
• Monitor email response times and customer feedback for improvements.

Skills

Strong written communication

Troubleshooting skills

Experience with ticketing systems

Independent remote work

Empathy and patience

Basic software familiarity

Job description

Accumedradial is seeking an Email Support Specialist for a full-time remote role. You will manage customer inquiries via email, diagnose issues, and provide clear resolutions to ensure satisfaction. The role emphasizes documentation, collaboration with product/engineering, and continuous learning to improve service quality.

You will work autonomously in a remote setting, maintain timely responses, and focus on delivering empathetic, accurate support to customers across various industries.