Remote-Eligible Service Coordination Assistant

Central Ohio Area Agency On Aging; Columbus (OH); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Central Ohio Area Agency on Aging (COAAA) is seeking a Service Coordination Assistant in Columbus, OH. The role supports coordination of services for individuals in community-based programs, ensuring timely delivery and adherence to plans.

Responsibilities include scheduling, collaboration with providers, documentation, and preparing MARs, with potential flexibility for remote work. A high school diploma and至少 1 year in social services or healthcare coordination are required.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of experience in social services, case management support, or healthcare coordination.
• Strong communication and organizational skills are essential.
• Ability to manage multiple tasks and maintain accurate records.
• Proficiency with electronic documentation systems is preferred.

Responsibilities

• Schedule appointments and coordinate service providers per the service plan.
• Coordinate with providers to ensure timely and appropriate service delivery.
• Monitor services and identify gaps; communicate with individuals and teams.
• Document all communications and maintain confidentiality as per guidelines.
• Generate Monthly Activity Reports (MARs) on resource utilization and referrals.
• Educate members and families about resources and onboarding.
• Support onboarding and training of new staff.
• Report concerns about provider performance or service issues.

Skills

Strong communication

Organizational skills

Multi-tasking

Independent work

Team collaboration

Basic computer skills

Education

High school diploma or equivalent

Job description

Central Ohio Area Agency on Aging (COAAA) is seeking a Service Coordination Assistant in Columbus, OH. The role supports coordination of services for individuals in community-based programs, ensuring timely delivery and adherence to plans.

Responsibilities include scheduling, collaboration with providers, documentation, and preparing MARs, with potential flexibility for remote work. A high school diploma and至少 1 year in social services or healthcare coordination are required.