Service Coordination Assistant (PASSPORT)

Central Ohio Area Agency On Aging; Columbus (OH); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Central Ohio Area Agency on Aging (COAAA) is seeking a Service Coordination Assistant in Columbus, OH. The role supports coordination of services for individuals in community-based programs, ensuring timely delivery and adherence to plans.

Responsibilities include scheduling, collaboration with providers, documentation, and preparing MARs, with potential flexibility for remote work. A high school diploma and至少 1 year in social services or healthcare coordination are required.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of experience in social services, case management support, or healthcare coordination.
• Strong communication and organizational skills are essential.
• Ability to manage multiple tasks and maintain accurate records.
• Proficiency with electronic documentation systems is preferred.

Responsibilities

• Schedule appointments and coordinate service providers per the service plan.
• Coordinate with providers to ensure timely and appropriate service delivery.
• Monitor services and identify gaps; communicate with individuals and teams.
• Document all communications and maintain confidentiality as per guidelines.
• Generate Monthly Activity Reports (MARs) on resource utilization and referrals.
• Educate members and families about resources and onboarding.
• Support onboarding and training of new staff.
• Report concerns about provider performance or service issues.

Skills

Strong communication

Organizational skills

Multi-tasking

Independent work

Team collaboration

Basic computer skills

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Columbus, OH 43207-4012, Position Type: Full Time, Salary Range: $22.00 Hourly, Job Shift: Day, The Service Coordination Assistant supports the coordination of services and the monitoring of service delivery for individuals receiving community-based services.

Primary Responsibilities

• Scheduling, Service Coordination, & Monitoring: Schedule appointments as required or refer and select service providers in accordance with the service plan. Coordinate with service providers to ensure timely and appropriate delivery of approved services. Communicate regularly with individuals and providers to confirm that services are delivered as planned. Monitor service implementation and proactively identify and resolve service gaps. Verify service authorizations and refer billing or authorization issues to the appropriate team.
• Collaboration & Teamwork: Collaborate with service coordinators and interdisciplinary teams to address overall service needs. Share relevant updates, concerns, or changes in the individual’s condition or environment with appropriate team members.
• Individual and Provider Support: Educate individuals on service options, including rights to appeal and self-directed services. Assist with transportation coordination and other supportive services. Request additional assessments or evaluations (e.g., therapy) when needed. Notify service providers of changes in eligibility or participation status.
• Documentation & Reporting: Document all correspondence with providers and program members in accordance with program guidelines. Adhere to established documentation practices and standards.

Generate Monthly Activity Reports (MARs) on resource utilization and the status of member referrals. Maintain discretion and adhere to confidentiality protocols.

Educational Support: Provide members and families with information on available resources and how to access them. Support onboarding by meeting with new staff to explain the Coordination Assistant role. Participate in team and staff meetings to share insights and updates. Complete all required trainings and meetings within program timelines. Consult with professionals to build knowledge and skills relevant to the role.

Safety & Compliance: Report concerns related to provider performance or service issues to the appropriate team.

Qualifications:

Minimum Requirements:

• High school diploma or equivalent.
• 1 year of experience in social services, case management support, or healthcare coordination.

Skills

• Strong communication and organizational skills.
• Ability to manage multiple tasks and maintain accurate records.
• Comfortable working independently and as part of a team.
• Basic computer skills and familiarity with electronic documentation systems.

Working Conditions

Traditional office environment with standard business hours. Flexibility for remote work may be approved.

Reasonable Accommodation Statement

COAAA is committed to providing equal employment opportunities to all individuals, including those with disabilities. In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position. If you require an accommodation during the application or employment process, please contact [e-mail].

Equal Employment Opportunity Employer

COAAA empowers staff to reach their full potential in an environment that embraces each person’s skills and unique experiences in order to provide the best quality customer service possible. We are a compassionate, community-minded team that aspires to provide excellence in service to our neighborhoods.