Remote-Eligible Program Manager, Eligibility Services

FALL CREEK FARM & NURSERY; Robstown (TX); On-site; USD 61,000 - 100,000; Full time

Benefits offered by this job

100% employee health insurance

Defined benefit pension

Generous time off

Career advancement opportunities

Job summary

Texas Health and Human Services Commission (HHSC) AES division seeks a Program Manager to lead eligibility unit supervisors and field staff. You will provide program and technical guidance, develop initiatives, and monitor adherence to regulations, with travel up to 40% in a fast-paced environment.

The role requires strong leadership, policy knowledge, and the ability to multi-task while delivering customer-focused services to Texans.

Qualifications

• Education and credentials match the screening criteria.
• Experience in SNAP/Medicaid or Cash Assistance is preferred.
• Strong policy and regulatory knowledge is beneficial.

Responsibilities

• Manage eligibility services operations and staff.
• Develop monitoring and reporting systems for performance.
• Analyze information requests and prepare reports.
• Oversee staffing actions and provide coaching.
• Collaborate with public and State Office teams.
• Mentor and develop supervisors and staff.

Skills

Customer service management

Decision making

Staff development

Performance monitoring

Staff training

Communication skills

PC proficiency

Education

High School diploma or GED

60 semester hours

Degree preferred

Tools

TIERS

EWMS

Job description

Texas Health and Human Services Commission (HHSC) AES division seeks a Program Manager to lead eligibility unit supervisors and field staff. You will provide program and technical guidance, develop initiatives, and monitor adherence to regulations, with travel up to 40% in a fast-paced environment.

The role requires strong leadership, policy knowledge, and the ability to multi-task while delivering customer-focused services to Texans.