Remote-Eligible Merchant Services Client Solutions Lead II

Fairygodboss; Dover (DE); Hybrid; USD 77,000 - 172,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays

Job summary

PNC is seeking a Client Solution Manager II in its Corporate & Institutional Banking Merchant Services division. You will lead a team responsible for day-to-day client experience, portfolio health, revenue protection, and growth across an assigned Merchant Services book.

This role emphasizes people leadership and operational execution, not direct client coverage, with collaboration across Operations, Technology, Risk, and Implementation to resolve issues and drive root-cause improvements.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles require 5+ years of industry-relevant experience and at least 3 years of prior management experience.
• In lieu of a degree, a comparable combination of education, certifications, and experience may be considered.

Responsibilities

• Monitors and oversees all activities involved with support of sales, service and execution.
• Recommends and implements improvements and connects strategy to business outcomes to drive desired client experience.
• Provides reports on performance to leadership.
• Participates in establishing and ensuring compliance with internal policies and procedures and risk controls.
• Manages client exceptions and highest level escalations.
• Manages and maintains relationships with internal/external service partners.
• Manages, aligns, and oversees the development of the C&IB Merchant Services Commercial Relationship Management team which may include supervisors and individual contributors.
• Directs and manages all sales, service and execution support for new and ongoing complex C&IB client relationships and leads staff to achieve relevant KPI's and requirements.

Skills

Business Decisions

Client Counseling

Client Relationship Building

Competitive Advantages

Customer Experience (CX)

Management of Employees

Merchant Services

Personal Initiative

Relationship Management

Results-Oriented

Education

Bachelor's degree

Job description

PNC is seeking a Client Solution Manager II in its Corporate & Institutional Banking Merchant Services division. You will lead a team responsible for day-to-day client experience, portfolio health, revenue protection, and growth across an assigned Merchant Services book.

This role emphasizes people leadership and operational execution, not direct client coverage, with collaboration across Operations, Technology, Risk, and Implementation to resolve issues and drive root-cause improvements.