Remote-Eligible IT Deployment Technician

WestEd, Inc.; Seal Beach (CA); Hybrid; USD 30,000 - 36,000; Full time

Job summary

WestEd, Inc. is seeking an IT Deployment Assistant to configure, image, and deploy computer hardware for staff across the agency, both onsite and remotely. You will build and ship machines, reclaim returned equipment, and keep hardware inventories accurate in a fast-paced environment.

The role emphasizes following procedures, tracking work, and escalating issues when needed. You should have experience with Windows PCs, device management tools, and shipping/receiving, with capacity to lift up to

Qualifications

• Experience in a technical role supporting Windows PCs.
• Knowledge of PC hardware, operating systems, software migrations, backup software, and security software.
• Experience working in an IT ticketing system.
• Experience ordering, shipping, and maintaining computer and peripheral inventory.
• Previous shipping and receiving experience using USPS, UPS, or FedEx for hardware and peripherals.
• Working knowledge of inventory management tools.
• Communicates effectively using Microsoft Teams, Slack, and Zoom.
• Must be able to individually lift and move computer equipment up to 50 pounds.

Responsibilities

• Configure, deploy, and maintain multiple PC computers onsite and remotely.
• Image and deploy computers using WestEd's device management tools.
• Ship computers and related hardware to staff, and reclaim equipment when it is returned.
• Inventory and label computers and peripherals, keeping asset records current.
• Prepare reclaimed equipment for redeployment, storage, or disposal.
• Log and update work in the IT ticketing system.
• Escalate hardware, software, and end user issues that fall outside the scope of the role.
• Coordinate in‑progress work with the Service Center team so deployments and replacements land on schedule.

Skills

Windows PCs support

PC hardware knowledge

IT ticketing system experience

Shipping & receiving

Inventory management

Effective communication

Tools

MS Intune (MDM)

TeamDynamix (TDX)

Job description

WestEd, Inc. is seeking an IT Deployment Assistant to configure, image, and deploy computer hardware for staff across the agency, both onsite and remotely. You will build and ship machines, reclaim returned equipment, and keep hardware inventories accurate in a fast-paced environment.

The role emphasizes following procedures, tracking work, and escalating issues when needed. You should have experience with Windows PCs, device management tools, and shipping/receiving, with capacity to lift up to