Package Handler

Convergenz; Roanoke (TX); On-site; USD 18,184 - 25,898; Full time

Job summary

Convergenz is hiring a Technology Support Contractor based in Westlake, TX. This entry-level position involves overseeing laptop and equipment shipments, configuration, and quality assurance. You will be responsible for maintaining accurate inventory and collaborating with various teams for effective deployment across the organization.

Ideal candidates should hold an Associate Degree or equivalent training/experience, have knowledge of MS-Office products, and the ability to lift up to 50 lbs. The role requires onsite work and the flexibility to work overtime, including nights and weekends as needed.

Qualifications

• Knowledge of MS Office products, including Outlook and Excel.
• Ability to lift at least 50 lbs. and push heavy carts.
• Willingness to work overtime, including nights and weekends.

Responsibilities

• Oversee hardware deployment, configuration, and quality assurance.
• Track and account for all assets throughout their lifecycle.
• Collaborate with teams to ensure equipment availability.

Skills

Knowledge of MS-Office products (MS Outlook, Excel)

Ability to lift up to 50 lbs.

Team collaboration

Education

Associate Degree or equivalent training/experience

Job description

Job Title: Technology Support Contractor

Duration: 12/31/2026 - likely extension

Location: Onsite Westlake, TX

Pay rate: $16/Hour on W2

This role is not a support desk, this person will oversee laptop/equipment shipments. It’s entry level!

Duration: 1 year

As a Workstation Deployment Technician, you will oversee all aspects of hardware deployment, including equipment configuration, imaging, and quality assurance. You will maintain client images for laptop deployments, perform QA checks, meet deployment timelines, troubleshoot issues, track and account for all assets, maintain accurate process documentation, and recommend process improvements to leadership.

Responsibilities

• Receive and unbox laptops from vendor shipments promptly, ensuring devices are stocked and prepared for deployment.
• Maintain accurate inventory by tracking, accounting for, and documenting all assets throughout their lifecycle.
• Collaborate with the Asset Management and local teams to ensure equipment availability.
• Deploy laptops across the organization, configuring settings on both Windows and Apple devices.
• Manage accounts, profiles, and policies using Active Directory.
• Collaborate with the Asset Management Team to coordinate nationwide laptop distribution and shipping, supporting regional inventory balancing efforts.
• Perform quality assurance and compliance checks on all equipment prior to deployment.
• Perform thorough quality control checks on repaired laptops to verify functionality and compliance with standards before final release.
• Identify and troubleshoot hardware and software issues.
• Process, evaluate, and document incoming damaged laptops, ensuring accurate assessment and tracking prior to repair dispatch.
• Create, update, and manage ServiceNow tickets to ensure timely resolution and compliance with service level agreements (SLAs).
• Provide general support to the Technology team, working independently and prioritizing tasks as needed.
• Prepare laptops for end-of-life disposal and coordinate asset disposition.
• Lift up to 50 lbs. and push heavy carts as required.
• Work overtime and occasional weekends/holidays as needed.
• Perform other job-related duties as assigned.

Required Qualifications

• Associate Degree or an equivalent level of training or experience.
• Possess knowledge of MS-Office products including MS Outlook and Excel.
• Be able to lift to 50lbs and push heavy carts.
• Onsite at Westlake, TX *** office with ability to work overtime, including nights and weekends as needed.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.