IT Deployment Technician: Imaging Windows PCs

WestEd; Seal Beach (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

WestEd is seeking an IT Deployment Assistant to configure, image, and deploy computer hardware for staff both onsite in Seal Beach and remotely. The role involves building, shipping, reclaiming, and tracking equipment, while maintaining accurate asset records and escalating issues as needed.

The position focuses on high-volume, deadline-driven IT support within the Service Center, with emphasis on following procedures and coordinating with teams to meet schedules.

Qualifications

• Experience in a technical role supporting Windows PCs.
• Knowledge of PC hardware, operating systems, software migrations, backup software, and security software.
• Experience working in an IT ticketing system.
• Experience ordering, shipping, and maintaining computer and peripheral inventory.
• Previous shipping and receiving experience using USPS, UPS, or FedEx for hardware and peripherals.
• Working knowledge of inventory management tools.
• Communicates effectively using Microsoft Teams, Slack, and Zoom.
• Must be able to individually lift and move computer equipment up to 50 pounds.

Responsibilities

• Configure, deploy, and maintain multiple PC computers onsite and remotely.
• Image and deploy computers using WestEd's device management tools.
• Ship computers and related hardware to staff, and reclaim equipment when it is returned.
• Inventory and label computers and peripherals, keeping asset records current.
• Prepare reclaimed equipment for redeployment, storage, or disposal.
• Log and update work in the IT ticketing system.
• Escalate hardware, software, and end user issues that fall outside the scope of the role.
• Coordinate in-progress work with the Service Center team so deployments and replacements land on schedule.

Skills

Experience with Windows PCs

PC hardware knowledge

IT ticketing system experience

Inventory management of hardware

Shipping/receiving hardware

MDM/Intune familiarity

TDX ticketing & asset mgmt

Effective communication (Teams/Slack/Z

Physical lifting up to 50 pounds

Education

IT certifications (ITIL Foundations, A+, CITAM, CHAMP, CSAM)

Tools

Microsoft Intune or similar MDM

TeamDynamix (TDX)

Job description

WestEd is seeking an IT Deployment Assistant to configure, image, and deploy computer hardware for staff both onsite in Seal Beach and remotely. The role involves building, shipping, reclaiming, and tracking equipment, while maintaining accurate asset records and escalating issues as needed.

The position focuses on high-volume, deadline-driven IT support within the Service Center, with emphasis on following procedures and coordinating with teams to meet schedules.