Remote-Eligible Guest Experience Planner

Miraval Resorts & Spas; Lenox (MA); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Miraval Resorts & Spas in Lenox, Massachusetts is seeking a Reservations Experience Planner to join the team. This role is pivotal in overseeing the reservations process, ensuring guests receive exceptional, tailored service. You will build strong relationships, understand client needs, and deliver personalized recommendations that enhance their wellbeing.

The ideal candidate should have a positive attitude, excellent communication skills, and a strong desire to meet goals in a fast-paced environment. This position requires independent work and interaction across departments, making it essential to be detail-oriented and organized.

Qualifications

• Willing to work in a fast-paced environment and thrives under change.
• Goal oriented with a desire to meet incentive goals.
• Professional demeanor with strong communication skills.

Responsibilities

• Deliver superior experience planning for guests of all Miraval Resorts.
• Make authentic connections with guests via phone, email, and chat.
• Provide communication between departments.

Skills

Exceptional verbal and written communication skills

Detail and organizational skills

Positive attitude

Time management skills

Job description

Miraval Resorts & Spas in Lenox, Massachusetts is seeking a Reservations Experience Planner to join the team. This role is pivotal in overseeing the reservations process, ensuring guests receive exceptional, tailored service. You will build strong relationships, understand client needs, and deliver personalized recommendations that enhance their wellbeing.

The ideal candidate should have a positive attitude, excellent communication skills, and a strong desire to meet goals in a fast-paced environment. This position requires independent work and interaction across departments, making it essential to be detail-oriented and organized.