Remote-Eligible Graduate Services Systems Analyst

University of California, Berkeley; Berkeley (CA); Hybrid; USD 87,000 - 122,000; Full time

Job summary

University of California, Berkeley is seeking a Business Systems Analyst to support the Graduate Division’s Student Services systems. You will liaise between subject matter experts and the central SIS unit, ensuring system functionality and data integrity across admissions, funding, degrees, appointments, and student life.

You will gather requirements, translate them into functional specs, monitor tickets, and contribute to process improvements, testing, and documentation.

Qualifications

• Knowledge of and/or ability to learn various modules within PeopleSoft Campus Solutions, including Records & Enrollment, Financial Aid, and Academic Advisement to support staff advisors.
• Knowledge of Admissions software systems (e.g., Slate).
• Self-motivated worker with ability to work independently and as part of a team. Able to learn effectively and meet deadlines.
• Demonstrates effective communication and social perceptiveness, awareness and comprehension of others reactions.
• Experience with IT collaboration & ticketing systems (such as JIRA, Slack, and ServiceNow).
• Experience with SIS reports and queries (like PeopleSoft Query Manager).
• Demonstrated testing and test planning skills.
• Demonstrated data analysis skills and tools.
• Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow, and architecture.
• Ability to identify, document, and develop original ideas to solve problems.

Responsibilities

• Troubleshoot complex systems and business-process issues with Student Services advisors; tools include Campus Solutions, Slate, eForms, APR, queries, and data storage.
• Develop queries and reporting tools to support Student Services operations and data integrity.
• Coordinate resolution of issues and document workarounds; escalate as needed.
• Translate policy and operational needs into effective system solutions.
• Plan and execute functional and user acceptance testing for changes.
• Maintain documentation of system processes and tests; cross-train staff for backup.
• Collaborate with SIS and stakeholders to implement improvements.

Skills

PeopleSoft/Campus Solutions

Admissions software

Independent work

Communication skills

Problem-solving

Education

Bachelor's degree or equivalent

Tools

JIRA

Slack

ServiceNow

Slate

Campus Solutions

Job description

University of California, Berkeley is seeking a Business Systems Analyst to support the Graduate Division’s Student Services systems. You will liaise between subject matter experts and the central SIS unit, ensuring system functionality and data integrity across admissions, funding, degrees, appointments, and student life.

You will gather requirements, translate them into functional specs, monitor tickets, and contribute to process improvements, testing, and documentation.