Financial Aid Systems Analyst — Hybrid/Remote

University of California, Santa Cruz; California; Hybrid; USD 48,216 - 53,726; Full time

Job summary

University of California, Santa Cruz is seeking a Business Systems Analyst to join the Financial Aid Office. The role supports automated solutions across the Academic Information System and related environments, working with ITS to resolve moderately complex business-process issues.

The incumbent will gather requirements, assist with testing, document procedures, and help deliver stable enterprise solutions for Financial Aid. Requires a bachelor’s degree and strong collaboration skills.

Qualifications

• Bachelor’s degree in a related area and/or equivalent experience / training.
• Strong interpersonal and communication skills (verbal and written) to represent the department.
• Demonstrated ability to work with others from diverse backgrounds.
• Ability to manage competing and complex priorities simultaneously.
• Self-motivated and works independently and as part of a team; able to learn effectively and meet deadlines.
• Demonstrates problem-solving skills.
• Effective team player and ability to collaborate with both technical and non-technical staff.
• Attention to detail and ability to thoroughly execute on tasks; excellent organizational skills.
• Basic knowledge of SQL or data visualization tools.
• One year of experience in the information technology field or related area.

Responsibilities

• Formulates and defines limited to moderately complex systems scope and objectives; analyzes business processes and problems to understand and validate functional business requirements to meet end-user needs.
• Gathers, analyzes, and documents functional business requirements.
• Identifies, evaluates, and develops limited to moderately complex systems and procedures.
• Executes unit integration and acceptance testing according to the developed plan.
• May participate in cross-functional teams to address business process or systems issues.
• Maintains and reviews results of Financial Aid production schedule and works with Senior Business Systems Analysts and developers to resolve problems, maintain records, and recommend changes.
• Coordinates distribution of system output to staff.
• Assists with project plan development and end-user documentation & security.
• Gathers and analyzes data to prepare business processes and procedural documentation.
• Assists with implementation of changes in security, development, maintenance, system standards, and creation of specifications.
• Assists with data analysis, development, and maintenance of end-user reports.
• Assists in troubleshooting and resolution of customer-reported issues related to enterprise solutions.
• Helps develop basic user interface designs.
• Provides support on new applications.

Skills

Interpersonal skills

Communication

Team collaboration

Prioritization

Self-motivation

Problem solving

SQL basics

Data visualization

IT experience

Education

Bachelor’s degree in related area

Bachelor’s degree in CS/CE/Math/Engineering or related technical degree

Tools

SQL

PeopleSoft

Job description

Work Schedule: Monday – Friday; 8 hours daily

Work Arrangement: Hybrid (minimum of 2 days per week in-person at the Main Campus).

Other Information: Applicants must possess unrestricted work authorization in the US. This position does not offer visa sponsorship now or in the future, and the organization will not sponsor or transition individuals with temporary employment authorization.

How To Apply

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our website.

• How to Apply
• Troubleshooting
• Tips for Applicants
• FAQ’s
  
  

INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

JOB POSTING

Work Location: Main Campus

Work Schedule: Monday – Friday; 8 hours daily

Work Arrangement: Hybrid (minimum of 2 days per week in-person at the Main Campus).

Other Information: Applicants must possess unrestricted work authorization in the US. This position does not offer visa sponsorship now or in the future, and the organization will not sponsor or transition individuals with temporary employment authorization.

How To Apply

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our website.

• How to Apply
• Troubleshooting
• Tips for Applicants
• FAQ’s
  
  

INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 07-28-2026

About Uc Santa Cruz

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

Department Overview

The University of California Santa Cruz enrolls roughly 19,000 students a year and 77% of undergraduates receive some form of financial aid. The Financial Aid and Scholarship Office (FASO) strives to deliver high quality service to students and their families. We are committed to minimizing financial barriers, dedicated to providing students and their family’s access to a broad range of aid programs to support students in achieving their educational goals..

The office is part of Enrollment Management, which includes Financial Aid and Scholarships, Orientation and Undergraduate Admissions. Enrollment Management is part of the multi-faceted academic Division of Undergraduate Education. Undergraduate Admissions, Enrollment Management and Undergraduate Education work closely with select Academic Senate committees.

Since its founding in 1965, the University of California, Santa Cruz, has grown from 652 students to nearly 19,000 students (2022-23) and earned international distinction as a world university with high-impact research, ranking 3rd in the world for research influence by Times Higher Education, and among the top 50 universities in the world, according to the U.S. News and World Report 2017 Best Global Universities rankings.

A campus with world-class facilities and one of the most visually spectacular settings in higher education, UC Santa Cruz offers rigorous academic programs and cutting-edge research opportunities. At the core of our progressive educational approach are our 10 distinctive residential colleges, which organize the campus into smaller living/learning communities.

More information can be found at: https://financialaid.ucsc.edu/

Job Summary

The Business Systems Analyst is a member of the office Systems Unit and reports to the Associate Director of Systems. The Business Systems Analyst is the Financial Aid Office's first-tier support for automated solutions within the Academic Information System transactional and reporting environments. The incumbent works closely with the systems team and Information Technology Services (ITS) to complete a wide range of assignments and business process issues of limited to moderate complex scope in support of the Financial Aid and Scholarship Office within multiple software applications. The incumbent is expected to demonstrate good judgment in selecting methods and techniques to obtain solutions.

APPOINTMENT INFORMATION

Budgeted Salary: $35.00 - $39.00 / Hourly. Salary commensurate with skills, qualifications and experience.

Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day
  
  

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: TX - Technical

Job Code Classification: 005446 - BUS SYS ANL 2 TX

Travel: Never or Rarely

Job Duties

20% - System Modifications, Enhancements and Upgrades

• Formulates and defines limited to moderately complex systems scope and objectives. Analyzes business processes and problems to understand and validate functional business requirements to meet end-user needs.
• Gathers, analyzes, and documents functional business requirements.
  
  

20% - Change Management

• Identifies, evaluates, and develops limited to moderately complex systems and procedures.
• Executes unit integration and acceptance testing according to the developed plan.
• May participate in cross-functional teams to address business process or systems issues.
  
  

20% - Production Support

• Maintains and reviews results of Financial Aid production schedule and works with Senior Business Systems Analysts and developers to resolve problems, maintain records, and recommend changes.
• Coordinates distribution of system output to staff.
  
  

15% - Documentation and Security

• Assists with project plan development and end user documentation & security.
• Gathers and analyzes data to prepare business processes and procedural documentation.
• Assists with the implementation of changes in security, development, maintenance, system standards, and in the creation of specifications.
  
  

15% - Reporting

• Assists with data analysis, development, and maintenance of end-user reports.
  
  

10% - Support

• Assist in troubleshooting and resolution of customer-reported issues related to enterprise solutions.
• Helps develop basic user interface designs.
• Provides support on new applications.
  
  

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Strong interpersonal and communication skills (including verbal and written) to represent the department.
• Demonstrated ability to work with others from diverse backgrounds.
• Ability to manage competing and complex priorities simultaneously.
• Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines.
• Demonstrates problem solving skills.
• Effective team player and ability to collaborate with both technical and nontechnical staff.
• Attention to detail and ability to thoroughly execute on tasks; excellent organizational skills.
• Basic knowledge of SQL or data visualization tools.
• One year of experience in the information technology field or related area.
  
  

Preferred Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Math or Engineering or related technical degree
• Experience in PeopleSoft Student Financial Aid systems programming and administration.
• Experience working in higher education in financial aid, either back-end or front-end support.
• Working knowledge of SQL and complex database structures.
  
  

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate has the option to work a hybrid work schedule. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
  
  

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace
  

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at: https://chancellor.ucsc.edu/annual-security-reports/.

This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy.

It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.