Remote-Eligible Field Service Engineer – Endosafe (Boston)

Charles River Laboratories; Boston (MA); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Bonus incentives

401K

Paid time off

Stock purchase

Health coverage

Wellbeing programs

Work-life balance

Job summary

Charles River Laboratories is seeking a Field Customer Support Specialist to support Endosafe instruments across North America from a home-based office in the Boston area, with frequent travel for on-site service and demonstrations.

The role involves installing, qualifying, maintaining instruments, and guiding customers through product validations while ensuring compliance with cGMP and FDA requirements. North America coverage and regional travel are expected.

Qualifications

• Qualification in Engineering, Chemistry, Microbiology, Biology or equivalent experience in the field.
• Strong technical能力 and ability to work under pressure.
• 3+ years of related experience.

Responsibilities

• Schedule and perform on-site service visits within an assigned region for product installations, annual qualification, routine preventive maintenance and analysis of product performance.
• Provide technical assistance and problem resolution to customers via telephone, email, or on-site communication.
• Complete all required field service activities and documentation as assigned based on specific product, customer and/or standard operating procedural requirements.
• Assisting field sales personnel in product demonstrations, new customer training, and product validations.
• Responsible for completing all service and compliance documentation as required by company policy, cGMP and FDA.
• Responsible for resolving client testing laboratory instrument service issues.

Skills

Engineering

Chemistry

Microbiology

Biology

Technical ability

Home-based office

Travel readiness

Education

Engineering, Chemistry, Microbiology, Biology

Job description

Charles River Laboratories is seeking a Field Customer Support Specialist to support Endosafe instruments across North America from a home-based office in the Boston area, with frequent travel for on-site service and demonstrations.

The role involves installing, qualifying, maintaining instruments, and guiding customers through product validations while ensuring compliance with cGMP and FDA requirements. North America coverage and regional travel are expected.