Remote-Eligible Desktop Support Specialist

Remote Jobs; Madison (WI); Hybrid; USD 55,000 - 62,000; Full time

Benefits offered by this job

Vacation time and holidays

Health plan options

Pension with employer match

Flexible spending accounts

Well Wisconsin Wellness Program

Employee assistance program

Public Service Loan Forgiveness

Job summary

Wisconsin Department of Health Services is seeking a Desktop Support Specialist to provide technical support to DHS staff, image and configure equipment, and manage asset tracking. The role is based in Madison with the option to work remotely up to four days per week and one day in the office.

The position includes a 12-month probation, competitive benefits, and a pay schedule aligned with IS Technical Services Specialist classifications.

Qualifications

• Experience using Ivanti EndPoint Manager, SCCM or equivalent.
• Experience administering or managing devices such as printers, laptops, or desktops.
• Experience diagnosing and assessing complex installation issues without a troubleshooting tree or script.

Responsibilities

• Providing technical support to DHS staff and troubleshooting break/fix issues.
• Imaging, installing, and configuring desktop equipment and setting up new staff.
• Tracking asset assignments in the Service Management tool and managing a ticket queue.

Skills

Technical support

Troubleshooting

Staff onboarding

Tools

Ivanti EndPoint Manager

SCCM

Job description

Wisconsin Department of Health Services is seeking a Desktop Support Specialist to provide technical support to DHS staff, image and configure equipment, and manage asset tracking. The role is based in Madison with the option to work remotely up to four days per week and one day in the office.

The position includes a 12-month probation, competitive benefits, and a pay schedule aligned with IS Technical Services Specialist classifications.