Remote-Eligible Court Services Assistant Clerk

Maine Judicial Branch; Lewiston (ID); Hybrid; USD 29,000 - 39,000; Full time

Job summary

The State of Maine Judicial Branch is seeking a detail-oriented SC/VB Assistant Clerk (Limited Term) to support the Service Center/Violations Bureau in Lewiston. This is a high-volume clerical role requiring strong customer service, data entry, and multi-database proficiency.

Typical duties include answering calls, responding to inquiries, preparing juror correspondence, and assisting with court procedures. Partial remote work may follow training, with a focus on accuracy and deadlines.

Qualifications

• Graduation from High School or GED.
• Experience providing customer service and/or clerical work and/or office administration required.
• Experience responding to customer inquiries using various software and databases preferred.

Responsibilities

• Accurately performs any or all of the following:
• Communicates and interacts effectively over the telephone, in person and in writing with the public, judges/justices, attorneys, litigants and various state, local, county, and federal agencies.
• Efficiently answers incoming phone calls for the trial courts, Violations Bureau and Administrative Office of the Courts, while performing all other required duties.
• Uses the court case management systems (MEJIS and Enterprise Justice), Service Center knowledge bank, Judicial Branch website, intranet, and other sources of information to fully respond to public inquiries.
• Incorporates appropriate voice skills and customer service techniques in all communications to promote positive interactions.
• Effectively uses telephone system, Brightmetrics, and CallTracker software to maintain coverage for all incoming lines, to manage and fully resolve a high volume of calls within target timeframes.
• Works collaboratively with court staff to clarify information and provide information to callers.
• Conducts records research in the court case management systems.
• Uses computer applications, including those designed for document sharing such as Teams, docketing, file management, OneDrive, etc.
• Responsible for preparing juror correspondence, including coordinating with the Bureau of Motor Vehicles to solicit names for potential jurors, prepares jury lists, maintains mailing supplies, sends questionnaires to prospective jurors, and updates juror records when mailings are returned undeliverable.
• Serves as courtroom clerk and performs duties as required by the judge, including technical support, managing court recording equipment, Zoom trials, and all other types of remote courtroom proceedings assigned to the Violations Bureau.
• Processes high volumes of data entry, docketing, mail, and collection of revenue paid to or through the Service Center/Violations Bureau, and maintains books, ledgers and accounts as necessary.
• Handles court scheduling, including hearings, motions and other correspondences.
• Prepares abstracts, suspensions, and restorations for the Secretary of State and reports for the Administrative Office of the Courts, Chief Judge, and other agencies, as directed.
• Maintains professional knowledge and stays current on changing forms and court procedures.

Skills

Customer service

Clerical work

Typing 45 wpm

Multitask

Confidentiality

Office procedures

Calm under pressure

Education

High School diploma or GED

Job description

The State of Maine Judicial Branch is seeking a detail-oriented SC/VB Assistant Clerk (Limited Term) to support the Service Center/Violations Bureau in Lewiston. This is a high-volume clerical role requiring strong customer service, data entry, and multi-database proficiency.

Typical duties include answering calls, responding to inquiries, preparing juror correspondence, and assisting with court procedures. Partial remote work may follow training, with a focus on accuracy and deadlines.