Remote-Eligible Court Clerk - Customer Service Pro

Judicial Department; United States; Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

13 paid holidays

2+ weeks vacation leave

12 paid sick days

Parental Leave 4 weeks

Gym membership reimbursement

Student Loan Forgiveness Program

Health insurance (employer-paid 85-100

Health insurance premium credit 5%

Dental insurance (employer-paid)

Health and dependent care FSAs

Pension plan contributions

457(b) deferred compensation

Tuition reimbursement up to 1000

Employer-paid life insurance

Wellness benefits

Job summary

The State of Maine Judicial Branch seeks a detail-oriented SC/VB Assistant Clerk in Androscoggin County. The role blends call-center, clerical, and court duties with strong customer service for the public, attorneys, and agencies. After the training period, partial remote work is possible.

Starting pay ranges from $21.41 to $22.50 per hour, with Grade 9 stepping to $28.96. Benefits include holidays, leave, parental leave, health/dental insurance, and retirement options.

Qualifications

• Graduation from High School or GED.
• Experience providing customer service and/or clerical work and/or office administration required.
• Experience responding to customer inquiries using various software and databases preferred.

Responsibilities

• Communicate with the public, judges, attorneys and agencies with professional customer service techniques.
• Answer high-volume calls for trial courts and Violations Bureau while performing other duties.
• Use MEJIS/Enterprise Justice and other systems to respond to inquiries.
• Operate telephone systems and call-tracking software to manage a high volume of calls.
• Collaborate with court staff to clarify information for callers.
• Conduct records research in court management systems.
• Utilize Teams, docketing, OneDrive and related apps for document sharing.
• Prepare juror correspondence and manage juror records with DMV coordination.
• Serve as courtroom clerk and support remote proceedings.
• Process data entry, docketing, mail, and revenue, maintaining ledgers.
• Handle court scheduling and related communications.
• Prepare abstracts and reports for the Secretary of State and other agencies.
• Maintain up-to-date knowledge of forms and procedures.

Skills

Attention to detail

Customer service

Multitasking

Team player

Education

High School diploma or GED

Tools

MEJIS

Enterprise Justice

Microsoft Office

Teams

Job description

The State of Maine Judicial Branch seeks a detail-oriented SC/VB Assistant Clerk in Androscoggin County. The role blends call-center, clerical, and court duties with strong customer service for the public, attorneys, and agencies. After the training period, partial remote work is possible.

Starting pay ranges from $21.41 to $22.50 per hour, with Grade 9 stepping to $28.96. Benefits include holidays, leave, parental leave, health/dental insurance, and retirement options.