SC/VB Assistant Clerk (#621)

State of Maine; Lewiston (ME); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation leave

Sick leave

Parental leave

Retirement benefits

Job summary

The State of Maine Judicial Branch in Lewiston is seeking an SC/VB Assistant Clerk to support the Service Center and Violations Bureau. This role requires strong customer service, clerical accuracy, and effective communication with the public, judges, and agencies.

Applicants will handle calls, data entry, and records in MEJIS and Enterprise Justice, with initial training and potential for partial remote work after orientation. Salary starts at $21.41–$22.50 per hour plus benefits.

Qualifications

• Graduation from High School or GED.
• Experience providing customer service and/or clerical work.
• Experience responding to customer inquiries using software and databases.

Responsibilities

• Answer high-volume incoming calls for trial courts and Violations Bureau.
• Use court management systems and knowledge bases to respond to inquiries.
• Prepare juror correspondence and manage court documents and records.
• Provide information to callers and coordinate with agencies as needed.
• Support courtroom operations, including remote proceedings and tech setup.

Skills

Customer service

Clerical work

Telephone handling

Multitasking

Attention to detail

Professional communication

Education

High School diploma or GED

Tools

MEJIS

Enterprise Justice

Teams

OneDrive

Job description

SC/VB ASSISTANT CLERK STATE OF MAINE JUDICIAL BRANCH

Location: Androscoggin County, Lewiston Service Center. Potential for partial remote work following initial training/orientation period.

The State of Maine Judicial Branch welcomes motivated team members to join us in serving the communities of Maine within the court system. The Judicial Branch plays a very important role in our communities by providing a safe, accessible, efficient, and impartial system of dispute resolution. Judicial Branch employees all support this mission, in their various roles. We have 31 courts across the state and process over 130,000 cases each year in support of Maine's almost 1.4 million residents.

The Job

The State of Maine Judicial Branch is seeking a detail-oriented team player with strong customer service skills to join our team as an SC/VB Assistant Clerk. This is highly responsible clerical work in the Service Center/Violations Bureau. The Service Center/Violations Bureau is a high volume, multi-faceted operation that requires the incumbent to perform the duties of a call center, collection agency, and a court with the ability to meet demanding deadlines daily. Extensive contact with the public requires the incumbent utilize excellent customer service skills and the ability to address sensitive and complex court inquiries. Extensive use of various databases, computer systems, and knowledge of basic office procedure are required.

Salary Range

Starting pay is $21.41 - $22.50 per hour. Grade 9, $21.41 to $28.96 per hour.

What We Offer

• Work-life balance: 13 paid holidays, 2+ weeks of vacation leave, and 12 paid sick days every year.
• Paid Parental Leave: 4 weeks
• Gym membership and childcare reimbursement programs
• Public Service Student Loan Forgiveness Program
• Health insurance coverage (85%-100% employer-paid for employee-only plan)
• Health insurance premium credit (5% decrease in employee premiums)
• Dental insurance (100% employer-paid for employee-only plan)
• Health and dependent care flexible spending accounts
• Defined Benefit Pension plan contributions
• Voluntary deferred compensation (retirement savings 457 Plan)
• Up to $1000 Tuition Reimbursement each year
• Employer-paid life insurance (1x annual salary)
• Additional wellness benefits

Responsibilities

• Communicates and interacts effectively over the telephone, in person and in writing with the public, judges/justices, attorneys, litigants and various state, local, county, and federal agencies.
• Incorporates appropriate voice skills and customer service techniques in all communications to promote positive interactions.
• Efficiently answers incoming phone calls for the trial courts, Violations Bureau and Administrative Office of the Courts, while performing all other required duties.
• Uses the court case management systems (MEJIS and Enterprise Justice), Service Center knowledge bank, Judicial Branch website, intranet, and other sources of information to fully respond to public inquiries.
• Incorporates appropriate voice skills and customer service techniques in all communications to promote positive interactions.
• Effectively uses telephone system, Brightmetrics, and CallTracker software to maintain coverage for all incoming lines, to manage and fully resolve a high volume of calls within target timeframes, and when necessary, to transfer calls to other court locations.
• Works collaboratively with court staff to clarify information and provide information to callers.
• Conducts records research in the court case management systems.
• Uses computer applications, including those designed for document sharing such as Teams, docketing, file management, OneDrive, etc.
• Responsible for preparing juror correspondence, including coordinating with the Bureau of Motor Vehicles to solicit names for potential jurors, prepares jury lists, maintains mailing supplies, sends questionnaires to prospective jurors, and updates juror records when mailings are returned undeliverable.
• Serves as courtroom clerk and performs duties as required by the judge, including technical support, managing court recording equipment, Zoom trials, and all other types of remote courtroom proceedings assigned to the Violations Bureau.
• Processes high volumes of data entry, docketing, mail, and collection of revenue paid to or through the Service Center/Violations Bureau, and maintains books, ledgers and accounts as necessary.
• Handles court scheduling, including hearings, motions and other correspondences.
• Prepares abstracts, suspensions, and restorations for the Secretary of State and reports for the Administrative Office of the Courts, Chief Judge, and other agencies, as directed.
• Maintains professional knowledge and stays current on changing forms and court procedures.

MINIMUM EDUCATION//EXPERIENCE/TRAINING REQUIRED

• Graduation from High School or GED.
• Experience providing customer service and/or clerical work and/or office administration required.
• Experience responding to customer inquiries using various software and databases preferred.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Ability to perform all job duties efficiently, accurately, and with attention to detail.
• Ability to accurately keyboard 45 words per minute.
• Ability to maintain professionalism, remain calm in stressful situations, and demonstrate excellent customer service skills.
• Ability to understand and follow administrative and clerical procedures, Judicial Branch policies, legal documents, and laws pertaining to the court system.
• Ability to work under pressure to meet daily deadlines, both individually and as a team.
• Ability to perform basic mathematical functions.
• Ability to multitask.
• Ability to understand and follow oral and written instructions.
• Basic writing, spelling, and grammatical skills.
• Ability to learn detailed computer applications.
• Ability to maintain confidentiality of sensitive Judicial Branch information.
• Ability to use and care of office equipment, including computers, calculators, copy machines, postage machines, fax machines, folding machines, and the ability to learn to use others, such as cash drawers, and credit card readers.
• Ability to adhere to the Judicial Branch Code of Conduct, including but not limited to, provisions related to professionalism and confidentiality.

The Judicial Branch is an EEO/AA employer.