Remote-Eligible Commercial Insurance Account Manager

Insurance Office Of America, Inc.; Saint Augustine (FL); Hybrid; USD 60,000 - 115,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth opportunities

Work-life balance

Community service

Supportive teammates

Job summary

Insurance Office of America, Inc. seeks an experienced Commercial Insurance Account Manager to manage day-to-day client service and renewal activities for a complex book of business.

The role requires strong communication, timely policy administration, and active P&C licensing across a mix of construction and contractor clients. The position offers growth opportunities, potential leadership responsibilities, and a comprehensive benefits package.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.
• Assist with accounts receivable monitoring and collection efforts.
• Resolve billing and payment issues as needed.
• Maintain technical insurance knowledge and industry awareness.
• Participate in continuous improvement initiatives.
• Demonstrate company values and a commitment to client service excellence.

Skills

Account management

Insurance knowledge

Customer service

Communication

Organizational skills

Analytical skills

Education

High School Diploma or equivalent

CIC or equivalent designation

Job description

Insurance Office of America, Inc. seeks an experienced Commercial Insurance Account Manager to manage day-to-day client service and renewal activities for a complex book of business.

The role requires strong communication, timely policy administration, and active P&C licensing across a mix of construction and contractor clients. The position offers growth opportunities, potential leadership responsibilities, and a comprehensive benefits package.