Remote-Eligible: Child Support Agent II

State of Georgia; Morrow (GA); On-site; USD 37,000 - 50,000; Full time

Job summary

The State of Georgia, Department of Human Services, Division of Child Support Services, invites applications for a Child Support Services Agent 2 position in Morrow, GA. Under direct supervision, you will establish and enforce child support obligations and manage a caseload to ensure timely payments.

Preferred candidates hold a Bachelor's degree and have strong communication skills, with experience in customer service.

Qualifications

• Excellent communication skills across telephone, email, and written correspondence.
• Ability to manage a caseload and prioritize obligations for timely support payments.
• Customer service experience working with diverse clients and stakeholders.

Responsibilities

• Establishes child support obligations and ensures that such obligations are met.
• Communicates with clients and other constituents via telephone, email, correspondence and direct contact to ensure that support obligations are met.
• Manages a caseload to ensure that child support obligations are met.
• Performs other professional responsibilities as assigned by supervisor.

Skills

Communication

Caseload management

Customer service

Education

Bachelor's degree

High school diploma/GED with 2 years relevant experience

Job description

The State of Georgia, Department of Human Services, Division of Child Support Services, invites applications for a Child Support Services Agent 2 position in Morrow, GA. Under direct supervision, you will establish and enforce child support obligations and manage a caseload to ensure timely payments.

Preferred candidates hold a Bachelor's degree and have strong communication skills, with experience in customer service.