Child Support Services Agent 2

State of Georgia; Morrow (GA); On-site; USD 37,000 - 50,000; Full time

Job summary

The State of Georgia, Department of Human Services, Division of Child Support Services, invites applications for a Child Support Services Agent 2 position in Morrow, GA. Under direct supervision, you will establish and enforce child support obligations and manage a caseload to ensure timely payments.

Preferred candidates hold a Bachelor's degree and have strong communication skills, with experience in customer service.

Qualifications

• Excellent communication skills across telephone, email, and written correspondence.
• Ability to manage a caseload and prioritize obligations for timely support payments.
• Customer service experience working with diverse clients and stakeholders.

Responsibilities

• Establishes child support obligations and ensures that such obligations are met.
• Communicates with clients and other constituents via telephone, email, correspondence and direct contact to ensure that support obligations are met.
• Manages a caseload to ensure that child support obligations are met.
• Performs other professional responsibilities as assigned by supervisor.

Skills

Communication

Caseload management

Customer service

Education

Bachelor's degree

High school diploma/GED with 2 years relevant experience

Job description

Job Title:

Child Support Services Agent 2

Agency:

Department of Human Services

Job Requisition ID:

JR0000004286

Shift:

Day (United States of America)

Compensation Details:

$42,901.10

Job Description:

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!

Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!

Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service. The DHS’ Division of Child Support Services (DCSS) is seeking candidates to fill the position of Child Support Services Agent 2, this position will report to the Child Support Services Agent Supervisor. This position is located in Morrow, GA (Clayton County).

What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Under direct supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial and public organizations.

Job Description (General Summary):

DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Role and Responsibilities:

• Establishes child support obligations and ensures that such obligations are met.


• Communicates with clients and other constituents via telephone, email, correspondence and direct contact to ensure that support obligations are met.


• Manages a caseload to ensure that child support obligations are met.


• Performs other professional responsibilities as assigned by supervisor.

Preferred Qualifications

• Bachelor's degree from an accredited college or university.


• High school diploma/GED and two (2) years of direct job-related experience.


• One (1) year of experience at the lower-level Child Support Services Agent 1 (SST060) or position equivalent.

Additional Information:

For more detailed information about the Georgia Department Human Services visithttps://dhs.georgia.gov

Employment Information:

• DHS is an equal opportunity employer.


• Current state employees are subject to State Personnel Board (SPB) Rulesregardingsalary.


• If yourequireaccommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to:[e-mail] .


• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.


• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).


• DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.


• As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications:

High school diploma/GED and three (3) years of direct job-related experience; or two (2) years of experience at the lower level Child Support Svcs Agent 2 (SST061) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.