Remote Eligibility Specialist — Medicaid & Financial Aid

Mercy Co; Chesterfield (MO); Remote; USD 42,000 - 62,000; Full time

Job summary

Mercy is seeking an Inpatient Eligibility Specialist to join our remote call center team. You will guide uninsured and under-insured patients through Medicaid and Financial Assistance applications by phone with empathy and accuracy.

Responsibilities include collecting required information, educating patients on eligibility options, ensuring timely follow-ups, and documenting submissions to support approvals in our healthcare system.

Qualifications

• Minimum Education: High School Diploma or GED.
• 1-2 years of experience in healthcare/social work/case management interacting with patients about financial concerns.
• Knowledge of Medicaid eligibility and health insurance basics is preferred.

Responsibilities

• Guide patients through Medicaid and Financial Assistance applications by phone.
• Explain eligibility options clearly and educate patients on required documentation.
• Ensure timely follow-up and accurate system documentation to support approvals.

Skills

Customer service

Healthcare revenue cycle

Medicaid knowledge

State plan qualifications

Accurate documentation

Communication

Education

High School Diploma or GED

Job description

Mercy is seeking an Inpatient Eligibility Specialist to join our remote call center team. You will guide uninsured and under-insured patients through Medicaid and Financial Assistance applications by phone with empathy and accuracy.

Responsibilities include collecting required information, educating patients on eligibility options, ensuring timely follow-ups, and documenting submissions to support approvals in our healthcare system.