Remote Eligibility Specialist for Insurance Benefits

Business Benefits Group (BBG); Fairfax (VA); Hybrid; USD 32,000 - 36,000; Full time

Job summary

BBG is seeking an Eligibility Specialist/Data Entry Specialist to process client eligibility changes and ID card requests with precision, respond to client and internal requests, and maintain the client management portal. The role emphasizes strong customer service, effective communication, and confidentiality in handling sensitive information.

The position offers hybrid work options, remote capability, and full-time hours in a professional team environment.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong organizational skills with the ability to prioritize tasks.
• Attention to detail to ensure data integrity.
• Empathetic, responsive client support and strong customer service.
• Ability to work in a team and collaborate across departments.
• Proficiency with CRM systems and Microsoft Office Suite.
• Commitment to privacy and confidentiality of sensitive information.

Responsibilities

• Process all client eligibility changes and ID card requests with precision and within specific timeframes.
• Respond to client and internal requests in a timely and accurate manner.
• Update the client management portal with the most recent information.
• Maintain effective communication with clients and carrier representatives.
• Attend team meetings to stay informed about agency policies and industry updates.
• Provide accurate and timely support to clients to enhance their trust and loyalty with BBG.
• Navigate online portals to access and update client information.
• Communicate difficult carrier decisions to clients and escalate issues to carrier representatives when appropriate.

Skills

Excellent communication

Strong organizational skills

Attention to detail

Customer service orientation

Team collaboration

CRM proficiency

Confidentiality

Tools

CRM systems

Microsoft Office Suite

Job description

BBG is seeking an Eligibility Specialist/Data Entry Specialist to process client eligibility changes and ID card requests with precision, respond to client and internal requests, and maintain the client management portal. The role emphasizes strong customer service, effective communication, and confidentiality in handling sensitive information.

The position offers hybrid work options, remote capability, and full-time hours in a professional team environment.