Remote Eligibility & Benefits Specialist

County Of Albemarle; Charlottesville (VA); Remote; USD 59,000 - 65,000; Full time

Job summary

Albemarle County Department of Social Services seeks an Eligibility Worker to perform responsible, equitable casework and manage a benefits caseload, providing excellent customer service in a collaborative team. You will interview applicants, determine eligibility for SNAP, Medicaid, TANF and other programs, explain benefits, maintain records, and assist with appeals as needed.

This full-time, non-exempt role may include remote work within policy; starting pay is based on education and internal

Qualifications

• High school diploma supplemented with additional training and related work experience, or equivalent combination of training and experience.
• Bachelor's degree preferred and strongly beneficial for advancement.
• Experience with public assistance programs and case management is advantageous.

Responsibilities

• Interviews applicants/recipients and determines eligibility for assistance.
• Processes applications for SNAP, Medicaid, TANF, and other programs.
• Compiles and analyzes information to determine ongoing eligibility and computes income/resources.
• Explains benefits and responsibilities; makes referrals to social workers as needed.
• Maintains records per guidelines; prepares appeal summaries and supports hearings.

Skills

Interviewing

Time management

Public assistance knowledge

Communication

Teamwork

Ethics/confidentiality

Computer skills

Education

High school diploma

Bachelor's degree (preferred)

Tools

Computer software

Job description

Albemarle County Department of Social Services seeks an Eligibility Worker to perform responsible, equitable casework and manage a benefits caseload, providing excellent customer service in a collaborative team. You will interview applicants, determine eligibility for SNAP, Medicaid, TANF and other programs, explain benefits, maintain records, and assist with appeals as needed.

This full-time, non-exempt role may include remote work within policy; starting pay is based on education and internal