Remote Eligibility Advisor I

Texas Health and Human Services; Clarksville (TX); On-site; USD 33,000 - 49,000; Full time

Job summary

The Eligibility Advisor I position at Texas Health and Human Services Commission in Clarksville, TX is a temporary role ending 08/31/2027 and handles SNAP, TANF, Medicaid eligibility and related benefits. Education requirements include a high school diploma or GED, with 60 college hours preferred.

One year of customer service experience is required. Candidate must learn policy regulations, work in a fast-paced and evolving environment, and have strong communication skills.

Qualifications

• High School Diploma or GED required.
• 60 semester hours from accredited college or university preferred.
• One year of customer service experience with public contact required; 30 semester hours may substitute for one year.

Responsibilities

• Interview applicants and recipients to determine financial eligibility for public assistance programs.
• Evaluate data from various sources and enter information into eligibility systems.
• Compute and authorize benefits based on eligibility determinations.
• Process work in accordance with regulations and procedures; meet timeframes.
• Perform other duties as assigned.

Skills

Verbal and written communication

Customer service

Regulatory understanding

Time management

Education

High School Diploma or GED

60 semester hours preferred

Tools

Microsoft Word

Outlook

Excel

Microsoft Teams

Softphone technology

Job description

The Eligibility Advisor I position at Texas Health and Human Services Commission in Clarksville, TX is a temporary role ending 08/31/2027 and handles SNAP, TANF, Medicaid eligibility and related benefits. Education requirements include a high school diploma or GED, with 60 college hours preferred.

One year of customer service experience is required. Candidate must learn policy regulations, work in a fast-paced and evolving environment, and have strong communication skills.