Electronic Services Specialist — Back-Office Cards & ACH

University of Hawaii Federal Credit Union; Honolulu (HI); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

On-demand pay

Comprehensive benefits

401(k) matching

Paid time off

Job summary

University of Hawaii Federal Credit Union in Honolulu, HI is seeking an Electronic Services Specialist to provide back-office support for electronic services within the Electronic Services department. The role handles ACH, debit/credit cards, bill payment, remote deposit capture, and account maintenance to ensure accurate processing and compliance.

The position is full-time, non-exempt, reports to the Electronic Services Manager, with competitive salary and a comprehensive benefits package.

Qualifications

• High School degree or GED is required.
• Basic understanding of MS Office Suite is desired.
• Two years clerical/financial institution/operations & customer service experience.
• Excellent verbal and written communication skills.
• Excellent computer skills.
• Good analytical, creative, and problem-solving skills.

Responsibilities

• Performs ACH processing, including exceptions and stop payments.
• Performs processing for the debit/credit card programs, including handling exceptions and processing disputes.
• Processes credit card payments.
• Inputs travel notifications for debit and credit cards.
• Monitors overdrawn accounts.
• Performs account maintenance on active and closed accounts.
• Responds to bill payment inquiries.
• Performs other duties as assigned.

Skills

Customer service

Clerical experience

MS Office

Analytical skills

Communication skills

Education

High School Diploma or GED

Tools

MS Office Suite

Financial institution applications

Job description

University of Hawaii Federal Credit Union in Honolulu, HI is seeking an Electronic Services Specialist to provide back-office support for electronic services within the Electronic Services department. The role handles ACH, debit/credit cards, bill payment, remote deposit capture, and account maintenance to ensure accurate processing and compliance.

The position is full-time, non-exempt, reports to the Electronic Services Manager, with competitive salary and a comprehensive benefits package.