Remote Electrical Service Engineer – Additive Manufacturing

HP Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

HP Inc. is seeking an Electrical Service Engineer to act as a regional technical authority within the Services Competence Center, resolving complex customer escalations through advanced troubleshooting and root cause analysis.

The role collaborates with Remote Support Engineers, Field Service Engineers, and Customer Assurance teams to minimize impact and improve service performance. It also involves customer/site visits to assess systems and recommend improvements.

Qualifications

• Bachelor’s degree in Electrical, Electronics, Mechatronics, Mechanical or related engineering discipline
• 3–5+ years of related experience
• Experience with complex industrial environments, additive manufacturing, or digital technologies is highly desirable
• Experience in a customer-facing technical role is required
• Experience working in cross-functional or multicultural environments
• Exposure to ServiceNow or similar case management tools

Responsibilities

• Represent HP’s technical position to partners and end customers as a trusted authority on HP Additive Manufacturing solutions
• Lead the resolution of complex technical escalations through advanced troubleshooting and root cause analysis
• Act as primary escalation focal point with proper documentation and escalation to GBU teams when required
• Provide mission-critical technical support and recommendations to improve equipment performance onsite or remotely
• Coordinate cross-functional resolution efforts across L1/L2/L4 teams for timely outcomes
• Consolidate and deploy technical knowledge to field, enable FSEs, operators, and partners
• Lead small technical projects or initiatives and drive successful delivery of outcomes
• Monitor and analyze service performance metrics to identify trends and improve efficiency
• Drive continuous improvement to enhance customer experience and tools/processes

Skills

Analytical skills

Problem solving

Customer focus

Multi-technology environment

Communication skills

Continuous improvement

Education

Bachelor’s degree in Electrical/Electronics/Mechatronics/Mechanical

Tools

ServiceNow

Job description

HP Inc. is seeking an Electrical Service Engineer to act as a regional technical authority within the Services Competence Center, resolving complex customer escalations through advanced troubleshooting and root cause analysis.

The role collaborates with Remote Support Engineers, Field Service Engineers, and Customer Assurance teams to minimize impact and improve service performance. It also involves customer/site visits to assess systems and recommend improvements.