Lead Electrical Service Engineer - Additive Manufacturing (Remote)

HP; Alpharetta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Paid parental leave

Paid holidays

Flexible vacation and sick leave

Job summary

HP is seeking an Electrical Service Engineer to act as a regional technical authority, resolving complex customer and field escalations through advanced troubleshooting and root cause analysis. The role collaborates with Remote Support, Field Service Engineers, and Customer Assurance teams to minimize impact and ensure timely resolutions.

The candidate will visit customer sites, assess system setups, and recommend improvements.

Qualifications

• Bachelor’s degree in electrical/electronics/mechatronics/mechanical engineering with 3–5+ years of related experience.
• Experience with complex industrial environments, additive manufacturing, or digital technologies is desirable.
• Customer-facing technical experience required.
• Experience working in cross-functional or multicultural environments.
• Exposure to ServiceNow or similar case management tools.

Responsibilities

• Represent HP’s technical position to partners and end customers, acting as a trusted authority on HP Additive Manufacturing solutions.
• Lead the resolution of complex technical escalations through advanced troubleshooting, structured action plans, and root cause analysis.
• Serve as the primary escalation focal point, ensuring proper documentation and effective escalation to GBU teams.
• Provide mission-critical technical support and recommendations to improve equipment performance and customer operations, onsite and remotely.
• Coordinate cross-functional resolution efforts across L1-L4 teams for timely outcomes.
• Consolidate and deploy technical knowledge to the field and enablement of FSEs, operators, partners, and new employees.
• Lead small technical projects or initiatives driving ownership and delivery of outcomes.
• Monitor service performance metrics, identify trends, and drive actions to improve efficiency and quality.
• Drive continuous improvement to enhance customer experience and tools.

Skills

Analytical problem solving

Customer focus

Communication skills

Learning agility

Digital fluency

Autonomy and proactivity

Cross-functional collaboration

Effective communication

Education

Bachelor’s degree in Electrical/Electronics/Mechatronics/Mechanical engineering

Tools

ServiceNow

Job description

HP is seeking an Electrical Service Engineer to act as a regional technical authority, resolving complex customer and field escalations through advanced troubleshooting and root cause analysis. The role collaborates with Remote Support, Field Service Engineers, and Customer Assurance teams to minimize impact and ensure timely resolutions.

The candidate will visit customer sites, assess system setups, and recommend improvements.