Remote Electrical Service Engineer – Additive Manufacturing

HP; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Generous paid time off & parental-leav

Job summary

HP is seeking an Electrical Service Engineer to act as a regional technical authority, resolving high-complexity customer escalations through advanced troubleshooting and root-cause analysis. The role collaborates with Remote Support, Field Service, and Customer Assurance teams to optimize service performance and customer satisfaction.

The position involves site visits, knowledge sharing, and contributing to process improvements.

Qualifications

• Bachelor’s degree in Electrical, Electronics, Mechatronics, Mechanical, or related engineering discipline.
• Typically 3-5+ years of related experience.
• Experience in complex industrial environments, additive manufacturing, or digital tech is desirable.
• Customer-facing technical role experience required.

Responsibilities

• Represent HP’s technical position to partners and customers as a trusted authority on HP Additive Manufacturing solutions.
• Lead resolution of complex technical escalations with advanced troubleshooting and structured action plans.
• Serve as primary escalation focal point, ensuring documentation and proper escalation to GBU teams when required.
• Provide mission-critical technical support and recommendations to improve equipment performance onsite or remotely.
• Coordinate cross-functional resolution across L1, L2, and L4 to ensure timely outcomes.
• Consolidate and deploy technical knowledge to field teams and partners.
• Lead small technical projects, driving ownership and delivery of outcomes.
• Monitor service performance metrics and identify trends to improve efficiency.
• Drive continuous improvement to enhance customer experience and tools.

Skills

Analytical skills

Root cause analysis

Communication (verbal & written)

Customer centricity

Cross-functional collaboration

Digital fluency

Travel readiness

Education

Bachelor’s degree in Electrical/Electronics/Mechatronics/Mechanical or related

3-5+ years of related experience

Job description

HP is seeking an Electrical Service Engineer to act as a regional technical authority, resolving high-complexity customer escalations through advanced troubleshooting and root-cause analysis. The role collaborates with Remote Support, Field Service, and Customer Assurance teams to optimize service performance and customer satisfaction.

The position involves site visits, knowledge sharing, and contributing to process improvements.