Regional Electrical Service Engineer - Additive Manufacturing

Hewlett Packard Co.; Alpharetta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Generous time off

Job summary

HP, Inc. is seeking an Electrical Service Engineer in Alpharetta, GA to act as a regional technical authority for HP Additive Manufacturing solutions.

The role involves large-scale escalations, onsite and remote support, and collaboration with field service engineers and partner teams. You will drive root cause analysis, develop improvement actions, and share knowledge to strengthen regional service capability.

Qualifications

• Bachelor’s degree in Electrical, Electronics, Mechatronics, Mechanical or related engineering discipline.
• Typically 3–5+ years of related experience in industrial environments or additive manufacturing.
• Experience in a customer-facing technical role is required.

Responsibilities

• Represent HP’s technical position to partners and end customers as a trusted authority on HP Additive Manufacturing solutions.
• Lead resolution of complex technical escalations through advanced troubleshooting and root cause analysis.
• Coordinate cross-functional resolution efforts across L1/L2/L4 teams to ensure timely outcomes.

Skills

Analytical thinking

Problem solving

Customer focus

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree in Electrical/Electronics/Mechatronics/Mechanical

Tools

ServiceNow

Job description

HP, Inc. is seeking an Electrical Service Engineer in Alpharetta, GA to act as a regional technical authority for HP Additive Manufacturing solutions.

The role involves large-scale escalations, onsite and remote support, and collaboration with field service engineers and partner teams. You will drive root cause analysis, develop improvement actions, and share knowledge to strengthen regional service capability.