Remote EHR & Clinical Apps Support Specialist

The University of Texas Medical Branch

Webster (TX)

Hybrid

USD 42,000 - 65,000

Full time

37 hours ago

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Job summary

The University of Texas Medical Branch (UTMB) is seeking an IT support professional to provide end-user support for the UTMB Electronic Medical Record System and other clinical systems. The role includes assisting with clinical applications, troubleshooting, and implementing solutions across ambulatory and inpatient settings.

You will help optimize system functionality, assist in training, and support rollouts.

Qualifications

Associate's degree in a related field and two years of related experience.
An equivalent combination of education and experience relevant to the role may be considered for this position.

Responsibilities

Provide end-user support for the UTMB Electronic Medical Record System and other clinical systems on a 24/7 basis.
Respond to end-user support requests via telephone, on-site, or remote access.
Assist end users with optimizing system functionality onsite in clinics and hospitals.
Assist in a classroom setting as proctor or instructor.
Assist analysts with application and printer testing.
Assist with end-user support onsite for rollouts and implementations delegated by leadership.
Demonstrate excellent communication and documentation skills.
Ability to self-motivate, prioritize work, and lead as well as work within a team.
Efficiently function in face-to-face communication or virtual environments with medical personnel.