EHR Clin Apps Support Specialist - ITS-Clin EHR Support

The University of Texas Medical Branch

Webster (TX)

Hybrid

USD 42,000 - 65,000

Full time

38 hours ago

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Job summary

The University of Texas Medical Branch (UTMB) is seeking an IT support professional to provide end-user support for the UTMB Electronic Medical Record System and other clinical systems. The role includes assisting with clinical applications, troubleshooting, and implementing solutions across ambulatory and inpatient settings.

You will help optimize system functionality, assist in training, and support rollouts.

Qualifications

Associate's degree in a related field and two years of related experience.
An equivalent combination of education and experience relevant to the role may be considered for this position.

Responsibilities

Provide end-user support for the UTMB Electronic Medical Record System and other clinical systems on a 24/7 basis.
Respond to end-user support requests via telephone, on-site, or remote access.
Assist end users with optimizing system functionality onsite in clinics and hospitals.
Assist in a classroom setting as proctor or instructor.
Assist analysts with application and printer testing.
Assist with end-user support onsite for rollouts and implementations delegated by leadership.
Demonstrate excellent communication and documentation skills.
Ability to self-motivate, prioritize work, and lead as well as work within a team.
Efficiently function in face-to-face communication or virtual environments with medical personnel.

Skills

Understanding of computers and office

Medical workflows and terminology

Effective communication

Remote work capability

Ability to walk long distances

EHR experience

IT Helpdesk experience

Education

Associate's degree in a related field

Equivalent combination of education and experience

Tools

Ticketing system

Remote support tools

Job description

Minimum Qualifications

Associate's degree in a related field and two (2) years of related experience. An equivalent combination of education and experience relevant to the role may be considered for this position. Must possess sufficient educational background and experience to begin clinical applications analysis, support, and/or programming. An equivalent combination of education and experience relevant to the role may be considered for this position.

Minimum Qualifications

Preferred Qualifications

One (1) year of experience preferred in a customer service role
One (1) year of experience preferred with Epic or an EHR system
One (1) year of experience preferred with technical troubleshooting

Job Summary

This position is responsible for providing support and implementing technology solutions to resolve problems with the EHR and other clinical products and applications. Clinical applications include any software application used in support of the clinical enterprise including patient registration, patient billing, clinical documentation utilized in the ambulatory and inpatient settings, as well as applications for specific medical specialties such as, but not limited to, Radiology, Pathology, Oncology, Transplant, and Cardiology. This position is also responsible for modifying clinical applications/programs from detailed specifications. Assists in providing solutions to routine problems utilizing more efficient operational procedures, workflows, and information technology solutions.

Job Duties

Provide end-user support for the UTMB Electronic Medical Record System and other clinical systems on a 24/7 basis.
Respond to end-user support requests for the UTMB Electronic Medical Record System via telephone, system shadowing application, or onsite at clinics or hospitals.
Assist end users with optimizing system functionality onsite in clinics and hospitals.
Assist in a classroom setting as proctor or instructor.
Assist analysts with application and printer testing.
Assist with end-user support onsite for rollouts and implementations delegated by leadership.
Demonstrate excellent communication and documentation skills.
Ability to self-motivate, prioritize work, and lead as well as work within a team.
Efficiently function in face-to-face communication or virtual environments with medical personnel.

Knowledge/Skills/Abilities

Understanding of computers and office applications
Understanding of medical workflows and terminology
Able to communicate effectively verbally and in writing.
Ability to work productively remotely when needed.
Able to walk long distances between and within buildings.
Experience with an Electronic Health Record System is a positive attribute, along with PC hardware/software knowledge.
Experience working in an IT Helpdesk environment utilizing remote support tools and a ticketing system.

Salary Range

Actual salary commensurate with experience.

Work Schedule

Partial Remote, onsite as needed. Monday through Friday, 8 am to 5 pm, and as needed on occasion.
Must be willing/able to travel to hospital environments in Galveston, Angleton, Clear Lake, or League City, as well as to clinic locations in Galveston, Harris, and Brazoria counties.
Able to work from home with reliable internet when needed.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

Primary Location

United States-Texas-Webster

Work Locations

1230 - Webster (Clear Lake Center)

Job

Information TechnologyRegular

Shift

Standard

Employee Status

Non-Manager

Job Level

Day Shift