EHR Clin Apps Support Specialist - ITS-Clin EHR Support

University-of-Texas-Medical-Branc; Webster (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

UTMB Health is seeking an EHR Clin Apps Support Specialist to provide end-user support for the UTMB Electronic Medical Record System and other clinical systems. The role includes assisting in implementing technology solutions, training staff, and ensuring efficient operation of clinical applications across ambulatory and inpatient settings.

Preferred candidates have Epic/EHR experience, strong troubleshooting skills, and the ability to work in a fast-paced healthcare IT environment.

Qualifications

• Associate’s degree in a related field and two years of related experience.
• Equivalent combinations of education and experience may be considered.

Responsibilities

• Provide end-user support for the UTMB EHR and clinical systems on a 24/7 basis.
• Respond to end-user support requests via telephone, shadowing, or onsite.
• Assist end users with optimizing system functionality in clinics and hospitals.
• Assist in classroom settings as proctor or instructor.
• Assist analysts with application and printer testing.
• Assist with end-user support onsite for rollouts and implementations.
• Demonstrate excellent communication and documentation skills.
• Able to work remotely when needed and travel between sites as required.

Skills

Customer service

Epic/EHR

Troubleshooting

End-user support

Communication

Remote work

Education

Associate’s degree

Tools

Remote support tools

Ticketing system

Job description

EHR Clin Apps Support Specialist - ITS-Clin EHR Support

Associate’s degree in a related field and two (2) years of related experience. An equivalent combination of education and experience relevant to the role may be considered for this position. Must possess sufficient educational background and experience to begin clinical applications analysis, support, and/or programming. An equivalent combination of education and experience relevant to the role may be considered for this position.

Preferred Qualifications:

• One (1) year of experience preferred in a customer service role
• One (1) year of experience preferred with Epic or an EHR system
• One (1) year of experience preferred with technical troubleshooting
  

Job Summary:

This position is responsible for providing support and implementing technology solutions to resolve problems with the EHR and other clinical products and applications. Clinical applications include any software application used in support of the clinical enterprise including patient registration, patient billing, clinical documentation utilized in the ambulatory and inpatient settings, as well as applications for specific medical specialties such as, but not limited to, Radiology, Pathology, Oncology, Transplant, and Cardiology. This position is also responsible for modifying clinical applications/programs from detailed specifications. Assists in providing solutions to routine problems utilizing more efficient operational procedures, workflows, and information technology solutions.

Job Duties:

Provide end-user support for the UTMB Electronic Medical Record System and other clinical systems on a 24/7 basis.

Respond to end-user support requests for the UTMB Electronic Medical Record System via telephone, system shadowing application, or onsite at clinics or hospitals.

Assist end users with optimizing system functionality onsite in clinics and hospitals.

Assist in a classroom setting as proctor or instructor.

Assist analysts with application and printer testing.

Assist with end-user support onsite for rollouts and implementations delegated by leadership.

Demonstrate excellent communication and documentation skills.

Ability to self-motivate, prioritize work, and lead as well as work within a team.

Efficiently function in face-to-face communication or virtual environments with medical personnel.

Knowledge/Skills/Abilities:

Understanding of computers and office applications

Understanding of medical workflows and terminology

Able to communicate effectively verbally and in writing.

Ability to work productively remotely when needed.

Able to walk long distances between and within buildings.

Experience with an Electronic Health Record System is a positive attribute, along with PC hardware/software knowledge.

Experience working in an IT Helpdesk environment utilizing remote support tools and a ticketing system.

Salary Range:

Actual salary commensurate with experience.

Work Schedule:

Partial Remote, onsite as needed. Monday through Friday, 8 am to 5 pm, and as needed on occasion.

Must be willing/able to travel to hospital environments in Galveston, Angleton, Clear Lake, or League City, as well as to clinic locations in Galveston, Harris, and Brazoria counties.

Able to work from home with reliable internet when needed.

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.