Remote Education Success Lead — District Change Agent

Informed K12; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

100% healthcare coverage

Uncapped PTO

Monthly productivity allowance

Remote office setup stipend

Monthly wifi reimbursement

Annual personal office supply stipend

Skills development stipend

Job summary

Informed K12 is seeking a Customer Success Manager in Phoenix, AZ, responsible for driving significant change in school operations by managing complex, multi-stakeholder projects. The ideal candidate will have over 6 years of experience in customer success or consulting within K-12 education, demonstrating problem-solving capabilities and a proven track record in strategic impact. The role involves navigating challenges, designing tailored solutions, and leveraging data to foster meaningful relationships with clients. Competitive benefits offered, including 100% healthcare coverage and uncapped PTO.

Qualifications

• 6+ years of experience with single-point ownership of multi-stakeholder projects.
• Track record in complex environments, ideally in K-12 education.
• Experience in navigating competing priorities and delivering results under pressure.

Responsibilities

• Navigate ambiguity and drive clarity in complex stakeholder situations.
• Design and implement tailored solutions connecting product capabilities to district needs.
• Build deep relationships across various stakeholders to drive strategic impact.
• Maintain accountability and facilitate progress towards shared goals.
• Use data to prove impact and identify new opportunities for client success.

Skills

Complex project leadership

Stakeholder alignment

Problem-solving with technology

Customer partnership

Job description

Informed K12 is seeking a Customer Success Manager in Phoenix, AZ, responsible for driving significant change in school operations by managing complex, multi-stakeholder projects. The ideal candidate will have over 6 years of experience in customer success or consulting within K-12 education, demonstrating problem-solving capabilities and a proven track record in strategic impact. The role involves navigating challenges, designing tailored solutions, and leveraging data to foster meaningful relationships with clients. Competitive benefits offered, including 100% healthcare coverage and uncapped PTO.