Remote Education Funding Advisor

Stateside; United States; Remoto; USD 42.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Tuition Remission

Health Coverage

Paid Time Off

Descrizione del lavoro

University of Maryland Global Campus (UMGC) seeks a Financial Solutions Advisor to join the Office of Financial Solutions. The FSA analyzes funding options, including FAFSA, Title IV grants and loans, military benefits, and employer tuition programs, to create personalized education funding plans for learners.

They will interact with learners through email, SMS, live chat, and calls, and partner with Admissions, Success Coaches, Financial Aid, and Student Accounts to guide students from

Competenze

• Bachelor’s degree required; 2–3 years of relevant experience in a learner/customer-facing role.
• Strong customer service, time management, and communication skills with attention to detail.

Mansioni

• Partner with learners to develop funding plans and review Title IV eligibility (FAFSA, grants, loans).
• Counsel learners on federal, military, employer, and self-pay options to remove barriers to education.
• Collaborate with Admissions, Success Coaches, Financial Aid and Student Accounts to support enrollment through graduation.
• Communicate with learners via email, SMS, live chat, inbound and outbound calls.

Conoscenze

Customer service

Time management

Problem solving

Interpersonal skills

Oral communication

Written communication

Bilingual English/Spanish

Formazione

Bachelor’s degree

Strumenti

CRM software

Call center tools

Dialer

Descrizione del lavoro

University of Maryland Global Campus (UMGC) seeks a Financial Solutions Advisor to join the Office of Financial Solutions. The FSA analyzes funding options, including FAFSA, Title IV grants and loans, military benefits, and employer tuition programs, to create personalized education funding plans for learners.

They will interact with learners through email, SMS, live chat, and calls, and partner with Admissions, Success Coaches, Financial Aid, and Student Accounts to guide students from