Remote EdTech Solutions Specialist

Klett World Languages, Inc.; Chicago (IL); On-site; USD 67,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Retirement plan

Commuter allowance

Paid lunch break

Job summary

Klett World Languages, Inc. in Chicago is seeking an Educational Technology Specialist to support students, teachers, and districts with digital orders, LMS integrations, and platform training.

You will report to the Director of Educational Technology and IT. The ideal candidate combines a strong technical background with hands-on experience in K-12 or higher education settings, delivering high-quality support and training across platforms.

Qualifications

• Excellent English writing and proofreading skills.

Responsibilities

• Provide customer support for digital orders and LMS integrations.
• Lead onboarding sessions with district IT teams and support implementations.
• Analyze platform usage to inform onboarding strategies and product priorities.
• Maintain documentation and coordinate with Marketing on platform updates.
• Collaborate with Development to report issues via Zoho Desk.
• Create reusable email templates and use cases for recurring problems.

Skills

Excellent English writing

Client account management

REST APIs

Clear communication

Platform analytics

Spreadsheets & data extraction

Mail merge automation

Training leadership

Technical problem solving

Adaptability

Based in Chicago area

Tools

Zoho Desk

Job description

Klett World Languages, Inc. in Chicago is seeking an Educational Technology Specialist to support students, teachers, and districts with digital orders, LMS integrations, and platform training.

You will report to the Director of Educational Technology and IT. The ideal candidate combines a strong technical background with hands-on experience in K-12 or higher education settings, delivering high-quality support and training across platforms.