Educational Technology Specialist

Klett World Languages, Inc.; Chicago (IL); Vor Ort; USD 67.000 - 70.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

Parental leave

Retirement plan

Commuter allowance

Paid lunch break

Zusammenfassung

Klett World Languages, Inc. in Chicago is seeking an Educational Technology Specialist to support students, teachers, and districts with digital orders, LMS integrations, and platform training.

You will report to the Director of Educational Technology and IT. The ideal candidate combines a strong technical background with hands-on experience in K-12 or higher education settings, delivering high-quality support and training across platforms.

Qualifikationen

• Excellent English writing and proofreading skills.

Aufgaben

• Provide customer support for digital orders and LMS integrations.
• Lead onboarding sessions with district IT teams and support implementations.
• Analyze platform usage to inform onboarding strategies and product priorities.
• Maintain documentation and coordinate with Marketing on platform updates.
• Collaborate with Development to report issues via Zoho Desk.
• Create reusable email templates and use cases for recurring problems.

Kenntnisse

Excellent English writing

Client account management

REST APIs

Clear communication

Platform analytics

Spreadsheets & data extraction

Mail merge automation

Training leadership

Technical problem solving

Adaptability

Based in Chicago area

Tools

Zoho Desk

Jobbeschreibung

$67,000 to $70,000 per year + annual bonus

Help teachers, students, and school districts get the most out of our digital world language platforms. You will support clients, manage digital orders, and lead LMS integrations and platform training.

Klett World Languages is a growing educational publisher located in Chicago with a flourishing North American market share. We publish high-quality Spanish, French, German, and Italian content for grades K-12 and higher education, and we are the newest venture of the European-based Klett Group, founded in 1897 and encompassing 80+ educational enterprises.

We create content that helps students build authentic communicative competence and become global citizens. We strongly believe that educators play a key role in language learning, so part of our mission is to support them and provide opportunities for professional development.

We are a start-up publishing company in the U.S. and Canada, financially backed by a leading European publishing group. That lets us think outside the box and redesign language learning for today's needs. It's no surprise we are called "disrupters" in world language publishing.

Our international, global work culture leaves room for personal and professional growth. Leadership respects work-life balance through generous PTO, remote work policies, flexible schedules when possible, and paid professional development, and rewards the team with individual bonuses, sales-based prizes, and yearly retreats.

Our team is driven by one mission: helping change world language education in North America for the better. Are you driven to make this change with us?

The role

The Educational Technology Specialist assists students, teachers, and other stakeholders with technical issues and support tasks related to digital orders, LMS integrations, and platform training for clients.

You will report to the Director of Educational Technology and IT. The ideal candidate has a solid technical background and a good understanding of the K-12 and higher education setting.

1. Client support and digital orders

• Provide timely support through inbox and ticketing systems, and escalat**e** complex issues when needed.
• Manage digital orders across multiple world language learning platforms in both B2B and B2C environments.
• Deliver demo access and act as a subject matter expert for internal teams and third-party EdTech partners.

2. Onboarding, integrations, and training

• Lead technical onboarding sessions with district IT teams and support implementation with practical, solution-oriented guidance.
• Support webinars, major adoptions, and international integrations such as LTI and rostering.
• Train internal teams on platform use, code delivery workflows, and support procedures, in alignment with the platform product owner.

3. Data and reporting

• Use platform analytics to identify usage patterns, engagement trends, and support needs that inform onboarding strategies, product prioritization, and customer success actions.
• Build and maintain operational dashboards or structured reports that synthesize licensing data, traffic metrics, and support statistics for internal stakeholders.
• Create email templates, develop use cases for recurring problems, and propose process improvements backed by data from support interactions and platform logs.

4. Platform quality and documentation

• Report platform and editorial issues through Zoho Desk and collaborate with development teams to address them.
• Coordinate with Marketing on platform updates and maintain clear, accessible documentation.
• Research and analyze competitors' digital offerings.

What you bring

• Strong English writing and proofreading skills.
• Experience managing client accounts and working with APIs, including REST.
• Clear and concise communication skills with a strong customer service mindset.
• Ability to interpret platform analytics, support data, and usage metrics to guide decisions, improve workflows and anticipate customer needs.
• Comfort working with spreadsheets, queries and data extraction tools to prepare reliable actionable insights for Sales, Editorial, Marketing, and Implementation.
• Ability to automate outreach with tools such as mail merge and evaluate its impact through performance indicators.
• Confidence leading virtual and in-person training sessions.
• High technical agility and strong problem solving abilities.
• Adaptability to evolving protocols, platform features, and internal systems.
• Proactive, organized and able to work independently.
• Based in the Chicago area.

Preferred qualifications

• Fluency in Spanish, French, German or Italian.
• Understanding of the K-12 and higher education setting.

Health insurance Included in your benefits package.

Paid time off 16 days to start, increasing to 25 days after two years, plus all federal holidays off.

Parental leave Up to 12 weeks, paid at 50%.

Retirement plan Up to 3% employer match.

Commuter allowance Support for your commute to the office.

Paid lunch break In the middle of an 8-hour workday.

Pay range

This role offers an annual base salary of $67,000 to $70,000, plus a bonus tied to the company's annual sales goals.