Educational Technology Specialist (Chicago, Hybrid)

Klett World Languages; Chicago (IL); Hybrid; USD 67,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Parental leave (up to 12 weeks)

Paid time off (PTO)

Retirement plan with 3% match

Paid lunch break

Job summary

Klett World Languages, Inc. is hiring an Educational Technology Specialist to assist students, teachers, and clients with digital orders, LMS integrations, and platform training.

The role reports to the Director of Educational Technology and requires a strong technical background in K-12/Higher Education settings. You will manage onboarding, support, and analytics, coordinating with internal teams and EdTech partners while ensuring accessible documentation and excellent customer service.

Qualifications

• Excellent written English skills and ability to communicate clearly with clients and internal teams.
• Experience supporting K-12 or higher education clients is preferred.
• Strong problem-solving and analytical abilities with data-driven decision making.
• Familiarity with EdTech platforms and integration concepts is a plus.

Responsibilities

• Provide timely support through inbox and ticketing systems and escalate complex issues when needed.
• Manage digital orders and platform integrations for multiple language learning platforms.
• Deliver onboarding and training sessions for district IT teams and internal staff.
• Collaborate with marketing, editorial, and sales to ensure smooth customer success actions.

Skills

Strong English writing

Multilingual (Spanish, French, German,

Client account management

API experience REST

Clear communication

Data interpretation & analytics

Tools

Zoho Desk

REST APIs

Spreadsheets/Excel

Data extraction tools

Job description

Reports to: Director of Educational Technology and IT

Position: Hybrid, Full-time

About us

Klett World Languages is a growing educational publisher located in Chicago with a flourishing North America market share. Publishing high-quality Spanish, French, German, and Italian content for grades K-12 and higher education, Klett World Languages is the newest venture of the European-based Klett Group, which was founded in 1897 and encompasses 80+ educational enterprises.

At Klett World Languages, we create content that helps students build authentic communicative competence and become global citizens. Our materials are authentic, accessible, and help students create connections to our increasingly global world. We strongly believe that educators play a key role in language learning. Therefore, part of our mission is to support them and provide opportunities for professional development. At Klett World Languages, we are driven to change world language education in North America for the better.

Why join Klett World Languages

Klett World Languages (“KWL”) is uniquely positioned as a start-up publishing company in the U.S. and Canada yet is financially backed by a leading European publishing group. Because of this, we have been able to think outside of the box and redesign language learning to meet today’s needs. It’s no surprise that we are called “disrupters” within the world language publishing industry.

Klett World Languages supports an international work environment and global work culture that provides room for personal and professional growth as our market share expands exponentially throughout the U.S. and Canada. The leadership makes a concerted effort to respect work-life balance through generous paid time off (PTO) and remote work policies, flexible schedules when possible, and paid professional development. Leadership encourages a growth mindset, provides coaching, and promotes belonging and inclusiveness. Klett World Languages also rewards its team for its growth and success through individual bonuses tied to evaluations, prizes and rewards tied to sales earnings, and yearly retreats.

The Klett World Languages Team is driven by the mission of how we can help change world language education in North America for the better…are you driven to make this change with us?

Job Summary:

The Educational Technology Specialist will assist students, teachers, and other stakeholders with technical issues and support tasks related to digital orders, LMS integrations, and platform training for clients. The role reports to the Director of Educational Technology. The ideal candidate possesses a good technical background and understanding of the K-12/Higher-Education setting.

Key responsibilities

• Provide timely support through inbox and ticketing systems and escalated complex issues when needed.
• Manage digital orders across multiple world language learning platforms in both B2B and B2C environments.
• Deliver demo access and act as a subject matter expert for internal teams and third-party EdTech partners.
• Lead technical onboarding sessions with district IT teams and support implementation with practical, solution-oriented guidance.
• Train internal teams on platform use, code delivery workflows, and support procedures, in alignment with the platform PO.
• Report platform and editorial issues through Zoho Desk and collaborate with development teams to address them.
• Support webinars, major adoptions, and international integrations such as LTI and rostering.
• Coordinate with Marketing on platform updates and maintain clear and accessible documentation.
• Use platform analytics to identify usage patterns, engagement trends, and support needs that inform onboarding strategies, product prioritization, and customer success actions.
• Build and maintain operational dashboards or structured reports that synthesize licensing data, traffic metrics, and support statistics for internal stakeholders.
• Create email templates, develop use cases for recurring problems, and propose process improvements backed by data from support interactions and platform logs.
• Research and analyse the digital offer of the competitors.
• Strong English writing skills, with preferred fluency in Spanish, French, German, or Italian.
• Experience managing client accounts and working with APIs, including REST.
• Clear and concise communication skills with a strong customer service mindset.
• Ability to interpret platform analytics, support data, and usage metrics to guide decisions, improve workflows, and anticipate customer needs.
• Comfortable working with spreadsheets, queries, and data extraction tools to prepare reliable and actionable insights for Sales, Editorial, Marketing, and Implementation.
• Adaptability to evolving protocols, platform features, and internal systems.
• Confidence leading virtual and in-person training sessions.
• High technical agility and strong problem-solving abilities.
• Ability to automate outreach using tools such as mail merge and evaluate its impact through performance indicators.
• Proactive, organized, and able to work independently.
• Strong writing and proofreading abilities.
• Based in the Chicago area.
• Health insurance.
• Up to 12 weeks parental leave, paid 50%.
• 16 days PTO, which will increase to 25 days after two years with the company.
• All federal holidays off.
• Retirement plan with up to 3% employer match.
• Paid lunch break in the middle of an 8-hour workday.

Pay Range: This role offers an annual base salary ranging from $67,000 to $70,000, plus a bonus tied to the company’s annual sales goals.