Remote EdTech Implementation Lead — Data & Training

ParentSquare User Group; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K retirement savings program

Stock options

Health and wellness reimbursements

Increased PTO each year

15 paid holidays

Job summary

ParentSquare User Group is looking for an Implementation Manager to enhance the post-sale customer experience. This role involves leading customers through the implementation phase, ensuring successful data integration and system configuration. You will play a critical part in maintaining exceptional customer satisfaction.

The ideal candidate should have over 2 years of experience in an Edtech environment, strong project management skills, and be familiar with tools like Hubspot and Jira. Enjoy perks like 401K matching, stock options, and remote work flexibility.

Qualifications

• 2+ years of experience in customer implementations within an Edtech company.
• Ability to maintain multiple projects in different phases simultaneously.
• Familiarity with SFTP and API for data collection.

Responsibilities

• Lead customers through data integration and system configuration.
• Ensure timely and accurate data migration and initial training.
• Troubleshoot issues and support implementation processes.

Skills

Customer service

Project management

Communication skills

Technology leverage

Education

Bachelor’s degree

Tools

Hubspot

Jira

Zendesk

Job description

ParentSquare User Group is looking for an Implementation Manager to enhance the post-sale customer experience. This role involves leading customers through the implementation phase, ensuring successful data integration and system configuration. You will play a critical part in maintaining exceptional customer satisfaction.

The ideal candidate should have over 2 years of experience in an Edtech environment, strong project management skills, and be familiar with tools like Hubspot and Jira. Enjoy perks like 401K matching, stock options, and remote work flexibility.