Manager, IM

ParentSquare, Inc.; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Employer matching 401K

Stock options

Health + wellness reimbursements

PTO that increases annually

15 paid holidays

Job summary

ParentSquare, Inc. in the United States (Santa Barbara) is seeking a Manager, Implementation to lead a remote team coordinating onboarding for Smart Sites customers.

You’ll oversee site builds, configuration, and training, ensuring a smooth onboarding journey and transition to the Support team. The ideal candidate will have 2+ years managing 5+ people, strong project management, and experience with Hubspot/Jira/Zendesk.

Qualifications

• 2+ years of experience managing or leading a team of 5 or more.
• 2+ years of experience in customer implementations within an Edtech company or school/district
• Bachelor’s degree (or higher) from an accredited college or university preferred
• Excellent project and time management skills with the ability to manage multiple projects in different phases
• Experience using Hubspot, Jira and Zendesk
• Familiarity with SFTP and API for data collection
• Excellent communication skills (written, verbal, presentation and interpersonal)
• Strong work ethic and ability to work independently and in a collaborative team environment

Responsibilities

• Hire, train, and manage a remote team of 5–7 Implementation Managers, Project Managers, and Content Managers.
• Foster a high-performing team through coaching, mentorship, and continuous development.
• Client Implementation Oversight: Ensure the successful implementation of multiple client accounts, overseeing site builds, configuration, and initial training.
• Maintain exceptional customer satisfaction ratings by delivering projects accurately, on time, and aligned with client needs.
• Customer Onboarding & Transition: Ensure a smooth onboarding experience, setting customers up for long-term success.
• Identify and organize training needs for the team in collaboration with Product, Engineering, and the VP of Customer Operations - CMS.

Skills

Team leadership

Customer implementations

Project management

Communication

Education

Bachelor’s degree

Tools

Hubspot

Jira

Zendesk

SFTP

API

Job description

ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. Sound simple? We strive to keep it that way! Our mission is to give schools the power to incredibly enhance family engagement for all students. ParentSquare and RemindHub, our flagship products, serve over 22 million students and drive our mission by providing unified communications tools -forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility.

We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey.

Who We’re Looking For:

As the first point of contact, post-sale, our Implementation team sets the tone for our customer experience. We are searching for a dynamic Manager, Implementation to lead a team focused on providing our newest Smart Sites customers a delightful and seamless implementation process. These Implementation Managers will work to ensure each customer has a successful onboarding journey. You’ll provide guidance, oversight and training to help us scale our Implementation process as well as achieve our Implementation KPI’s.

Most importantly, you’re someone who shares in our passion for improving the lives of students through communication.

This role will include:

• Hire, train, and manage a remote team of 5-7 Implementation Managers, Project Managers, and Content Managers.
• Foster a high-performing team through coaching, mentorship, and continuous development.
• Client Implementation Oversight:
• Ensure the successful implementation of multiple client accounts, overseeing site builds, configuration, and initial training.
• Maintain exceptional customer satisfaction ratings by delivering projects accurately, on time, and aligned with client needs.
• Customer Onboarding & Transition:
• Ensure a smooth onboarding experience, setting customers up for long-term success.
• Oversee the transition of clients to the Customer Support team post-implementation, ensuring readiness and satisfaction.
• Identify and organize training needs for the team in collaboration with Product, Engineering, and the VP of Customer Operations - CMS.
• Keep the team aligned with evolving platform updates and industry best practices.
• Support the team in resolving escalated implementation issues, ensuring timely and effective solutions.
• Resource Management & Best Practices:
• Maintain and update internal resources for the Implementation team to ensure accessibility and accuracy.
• Share best practices and actively contribute to positioning the organization as a best-in-class CMS provider.
• Cross-Functional Support:
• Provide backup support for the Customer Support desk during periods of high volume to ensure continuity in service delivery.

Our ideal candidate will have the following:

• 2+ years of experience managing or leading a team of 5 or more.
• 2+ years of experience and proven success in customer implementations within an Edtech company or school/district
• Bachelor’s degree (or higher) from an accredited college or university preferred
• Excellent project and time management skills with the ability to maintain multiple different projects in different phases at the same time
• Extensive experience in leveraging technology to support implementation (i.e. Hubspot, Jira, Zendesk)
• Familiarity with SFTP and API for the purpose of collecting data.
• Excellent communication skills (written, verbal, presentation and interpersonal)
• Strong work ethic and ability to work effectively both independently and in a collaborative team environment.

The perks of working for us are great!

You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide:

• An employer-matched 401K retirement savings program from day 1
• Stock options
• Health + wellness reimbursements
• PTO that increases each year
• 15 paid holidays, including your birthday!

As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to maintaining a drug‑free workplace in compliance with applicable state laws.

The salary range for this role will be $85,000 to $120,000, DOE.