Remote EdTech Customer Experience Intern

Amplify

New York (NY)

Remote

USD 28,000 - 34,000

Full time

8 days ago

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Benefits offered by this job

Remote internship

In-person Brooklyn HQ experience

Mentorship from industry professionals

Exposure to multiple teams

Job summary

Amplify is seeking a Customer Experience Intern for a 10-week paid summer program. The role is remote with a mandatory in-person 2-day experience at Amplify HQ in Brooklyn, NY. Interns must be authorized to work in the US and available full-time June 7–August 13, 2027.

Ideal candidates enjoy customer research, feedback synthesis, and structured problem-solving. You will engage in product demos, cross-functional collaboration, and mentorship while contributing to meaningful customer insights and

Qualifications

Strong written and verbal communication skills.
Ability to synthesize information, identify themes, and communicate insights clearly.
Knowledge of and interest in the K-12 education technology field.

Responsibilities

Support customer and user research initiatives by gathering, organizing, and synthesizing feedback.
Identify customer needs, pain points, and opportunities to improve UX.
Partner with cross-functional teams to document customer insights for product improvements.
Assist with user testing, surveys, interviews, and other Voice of the Customer activities.
Contribute to customer-facing documentation, support resources, journey maps, and presentations.
Track and organize customer feedback to identify recurring themes and opportunities.
Participate in product demos and Product Manager meetings to learn Amplify's products.