EdTech Customer Experience Intern (Remote, Summer)

Amplify; United States; À distance; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Mentorship from industry professionals

Exposure to multiple teams

Hands-on training

Remote internship in US

Résumé du poste

Amplify is seeking a Customer Experience Intern to join our team this summer and help us build exceptional experiences for educators, students, and families who use our EdTech products. This paid, remote 10-week internship offers the chance to make a real impact on products used by millions of students and teachers.

If you're comfortable with customer research, feedback synthesis, and structured problem-solving, and you're curious about how user insights drive product experience and long-term

Qualifications

• Experience with customer research, user interviews, surveys, usability testing, customer support, or related activities
• Interest in customer experience, user research, product development, education, communications, or a related field
• Excellent interpersonal and collaboration skills
• Ability to think critically about usability and suggest thoughtful improvements to products, services, or content organization
• Familiarity with digital products, customer journey mapping, research tools, or collaboration platforms

Responsabilités

• Contribute to customer and user research initiatives by gathering, organizing, and synthesizing feedback
• Help identify customer needs, pain points, and opportunities to improve the user experience
• Partner with cross-functional teams to document customer insights and inform product and service improvements
• Assist with user testing, surveys, interviews, and other Voice of the Customer activities
• Contribute to customer-facing documentation, support resources, journey maps, presentations, and internal communications
• Track and organize customer feedback to help teams identify recurring themes and prioritize opportunities
• Participate in product demos and Product Manager meetings to build knowledge of Amplify's products and services

Connaissances

Customer research

User interviews

Surveys

Usability testing

Formation

Undergraduate student

Outils

Research tools

Description du poste

Amplify is seeking a Customer Experience Intern to join our team this summer and help us build exceptional experiences for educators, students, and families who use our EdTech products. This paid, remote 10-week internship offers the chance to make a real impact on products used by millions of students and teachers.

If you're comfortable with customer research, feedback synthesis, and structured problem-solving, and you're curious about how user insights drive product experience and long-term