Summer 2027: Customer Experience Intern

Amplify; New York (NY); Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Remote internship

In-person Brooklyn HQ experience

Mentorship from industry professionals

Exposure to multiple teams

Job summary

Amplify is seeking a Customer Experience Intern for a 10-week paid summer program. The role is remote with a mandatory in-person 2-day experience at Amplify HQ in Brooklyn, NY. Interns must be authorized to work in the US and available full-time June 7–August 13, 2027.

Ideal candidates enjoy customer research, feedback synthesis, and structured problem-solving. You will engage in product demos, cross-functional collaboration, and mentorship while contributing to meaningful customer insights and

Qualifications

• Strong written and verbal communication skills.
• Ability to synthesize information, identify themes, and communicate insights clearly.
• Knowledge of and interest in the K-12 education technology field.

Responsibilities

• Support customer and user research initiatives by gathering, organizing, and synthesizing feedback.
• Identify customer needs, pain points, and opportunities to improve UX.
• Partner with cross-functional teams to document customer insights for product improvements.
• Assist with user testing, surveys, interviews, and other Voice of the Customer activities.
• Contribute to customer-facing documentation, support resources, journey maps, and presentations.
• Track and organize customer feedback to identify recurring themes and opportunities.
• Participate in product demos and Product Manager meetings to learn Amplify's products.

Skills

Communication skills

Synthesis of information

Education tech interest

Education

Undergraduate student

Job description

About Amplify

Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com.

Create an impact by shaping the world of education!

Amplify is seeking an enthusiastic Customer Experience Intern to join our team this summer and help us build exceptional experiences for the educators, students, and families who use our innovative educational products. This paid, remote 10-week internship offers the chance to make a real impact on products used by millions of students and teachers.

If you're comfortable with customer research, feedback synthesis, and structured problem-solving, and you're genuinely curious about how user insights drive product experience and long-term impact, this could be a perfect fit for you. The ideal candidate will love digging into complex information, bring a collaborative, ask-questions-first energy to your work, and feel excited to help shape experiences that move the needle for K–12 learners.

Though remote, interns will join a 2-day in-person experience at Amplify HQ in Brooklyn, NY. Throughout the program, interns will engage with Amplify's culture via product demos, team-building activities, and engagement initiatives, plus grow through a virtual speaker series featuring Amplify executives, additional product demos, and dedicated mentorship.

While our summer intern roles are remote positions, interns must be authorized to work in the US, reside in the US for the internship's duration, and be available full-time for the entire program, June 7 – August 13, 2027.

Key responsibilities may include:

• Support customer and user research initiatives by gathering, organizing, and synthesizing feedback

• Help identify customer needs, pain points, and opportunities to improve the user experience

• Partner with cross-functional teams to document customer insights and inform product and service improvements

• Assist with user testing, surveys, interviews, and other Voice of the Customer activities

• Contribute to customer-facing documentation, support resources, journey maps, presentations, and internal communications

• Track and organize customer feedback to help teams identify recurring themes and prioritize opportunities

• Participate in product demos and Product Manager meetings to build knowledge of Amplify's products and services

What we can offer you:

• Direct experience with tools and practices used in Customer Experience and EdTech

• Real-world challenges affecting educators, students, and families

• Collaboration with teams across the organization

• Contributions to meaningful customer and user research

• Mentorship from industry professionals

• Exposure to Technology, Marketing, Design, Operations, Product, and Production

• Hands-on training in a fast-paced, agile environment

• Opportunities to help shape product and customer experience improvements through research and feedback

Basic Qualifications for this Amplify Internship:

• Education: Current enrollment in an undergraduate degree program, returning to school in Fall 2027

• Full-time availability to participate from June 7, 2027, through August 13, 2027

• Strong written and verbal communication skills

• Ability to synthesize information, identify themes, and communicate insights clearly

• Knowledge of and interest in the K–12 education technology field

Preferred Qualifications for Customer Experience Interns:

• Experience with customer research, user interviews, surveys, usability testing, customer support, or related activities

• Interest in customer experience, user research, product development, education, communications, or a related field

• Excellent interpersonal and collaboration skills

• Ability to think critically about usability and suggest thoughtful improvements to products, services, or content organization

• Familiarity with digital products, customer journey mapping, research tools, or collaboration platforms

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email [e-mail].

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.