Remote ECM Solutions Engineer | Pre-Sales Tech Lead

Hyland; California (MO); Hybrid; USD 125,000 - 154,000; Full time

Benefits offered by this job

401(k) Retirement Savings

Flexible Schedule

Paid Time Off

Medical, Dental & Vision

Volunteer Paid Time Off

Wellness Reimbursement

Paid Parental Leave

Sabbatical Program

Job summary

Hyland is seeking a Sales Solution Engineer to join the sales team and provide technical and industry expertise throughout the pre-sales process. You will work with customers to understand needs, craft solution strategies, and demonstrate Hyland's platform.

You'll lead complex engagements, deliver compelling demos, and collaborate with global teams. 60% travel may be required; a strong foundation in ECM and development frameworks is essential.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3+ years experience as a Sales Solution Engineer.
• Significant experience with ECM and software implementation methodologies.
• Strong understanding of modern development frameworks and integration standards, including Java/J2EE, .NET, JavaScript, and REST/SOAP/ESB.
• Up to 60% travel time required.

Responsibilities

• Act as the technical lead for multiple, complex customer engagements, applying deep expertise in Hyland's solutions to consult with customers, identify technical needs, establish requirements, and formulate winning solution strategies.
• Create and present compelling demonstrations of proposed solution strategies to key customer stakeholders to drive validation, buy-in, and confidence in Hyland's platform.
• Operate as a recognized expert in ECM, vertical markets, and the technical intricacies of solutions; serve as a liaison to other departments and contribute as an innovative thought leader to the overall growth and quality of the team.
• Provide technical responses for RFPs and develop internal documentation standards to ensure consistency and adherence to process.
• Coordinate seamlessly with global services to transition key customer information, remaining actively involved to ensure a smooth handoff and continued customer success.
• Mentor, coach, train, and provide feedback to team members; partner with development to advocate for solution enhancements and present at trade shows, conferences, and events.

Skills

Technical sales

Customer engagement

Presentation skills

Collaboration

Education

Bachelor's degree

Tools

Java/J2EE

.NET

JavaScript

REST/SOAP/ESB

ECM Platforms

Job description

Hyland is seeking a Sales Solution Engineer to join the sales team and provide technical and industry expertise throughout the pre-sales process. You will work with customers to understand needs, craft solution strategies, and demonstrate Hyland's platform.

You'll lead complex engagements, deliver compelling demos, and collaborate with global teams. 60% travel may be required; a strong foundation in ECM and development frameworks is essential.