Sales Solution Engineer- Cross Industry

Hyland; Northern (KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k) Retirement Savings

Flexible Schedule

Paid Time Off

Medical, Dental & Vision

Volunteer Paid Time Off

Wellness Reimbursement

Paid Parental Leave

Sabbatical Program

Job summary

Hyland is seeking a dynamic Sales Solution Engineer in the United States with remote work options. You will lead technical pre-sales, craft innovative ECM-based solutions, and demonstrate Hyland's platform to customers. You’ll collaborate across teams, respond to RFPs, and help drive successful outcomes in complex engagements.

The role emphasizes ECM expertise, strong presentation and communication skills, and the ability to travel up to 60% as needed to support customer opportunities.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience as a Sales Solution Engineer in technical pre-sales.
• Significant ECM experience and software implementation knowledge.
• Strong grasp of modern development frameworks and integration standards.
• Up to 60% travel.

Responsibilities

• Act as the technical lead for complex customer engagements and consult on needs and requirements.
• Create and present demonstrations to stakeholders to drive buy-in for Hyland's platform.
• Serve as a subject matter expert in ECM and related solutions; collaborate with other teams.
• Provide technical responses for RFPs and develop internal documentation standards.
• Coordinate with global services for a smooth handoff and ongoing customer success.
• Mentor and train teammates and advocate for solution enhancements.

Skills

Technical sales

Pre-sales

Presentation skills

Customer engagement

Mentoring

Education

Bachelor's degree

Tools

Java/J2EE

.NET

JavaScript

REST/SOAP/ESB

ECM platforms

Job description

Overview

Sales Solution Engineer

United States | Remote (Preference West Coast)

About the Role

Hyland is looking for a dynamic and technically savvy Sales Solution Engineer to join our sales team. In this role, you will provide technical and industry expertise throughout the pre-sales process, partnering closely with customers to understand their needs, craft innovative solution strategies, and demonstrate the power of Hyland's platform. If you're a trusted advisor who thrives on solving complex challenges and loves being at the intersection of technology and business, this role is for you.

Technology Tools

• Languages & Frameworks: Java/J2EE, .NET, JavaScript
• Integration Standards: REST/SOAP/ESB
• Platforms: Enterprise Content Management (ECM) Platforms
• Internal Toolsets: Hyland Software Toolsets

Your Role Responsibilities — Here's What You'll Do

• Act as the technical lead for multiple, complex customer engagements, applying deep expertise in Hyland's solutions and/or relevant verticals to consult with customers, identify technical needs, establish requirements, and formulate winning solution strategies.
• Create and present compelling demonstrations of proposed solution strategies to key customer stakeholders to drive validation, buy-in, and confidence in Hyland's platform.
• Operate as a recognized expert in ECM, vertical markets, and the technical intricacies of solutions; serve as a liaison to other departments and contribute as an innovative thought leader to the overall growth and quality of the team.
• Provide technical responses for RFPs and develop internal documentation standards to ensure consistency and adherence to process.
• Coordinate seamlessly with global services to transition key customer information, remaining actively involved to ensure a smooth handoff and continued customer success.
• Mentor, coach, train, and provide feedback to team members; partner with development to advocate for solution enhancements and present at trade shows, conferences, and events.

Role Essentials — What You Bring

• Bachelor's degree or an equivalent combination of education and experience.
• Demonstrated experience as a Sales Solution Engineer with expertise in technical sales and a relevant industry or technology.
• Significant experience with Enterprise Content Management (ECM) and software implementation methodologies.
• Strong understanding of modern development frameworks and integration standards, including Java/J2EE, .NET, JavaScript, and REST/SOAP/ESB.
• Up to 60% travel time required.

What We'd Like to See — Preferred Skills

• Driven to learn and stay current professionally, including keeping up to speed on AI-centric models and emerging technologies.
• Demonstrated ability to develop and deliver engaging, informative, and compelling presentations to a variety of audiences.
• Excellent collaboration and communication skills — able to speak and write with ease, clarity, and impact, using a style appropriate to the subject and audience.
• Creative problem-solver with the ability to leverage Hyland's software toolsets to develop innovative solutions for customers.
• Self-directed with the ability to manage projects to completion in a fast-paced, deadline-driven environment.
• 3+ years hands on experience selling techical related services

Benefits

• 401(k) Retirement Savings
• Flexible Schedule
• Paid Time Off
• Medical, Dental & Vision
• Volunteer Paid Time Off
• Wellness Reimbursement
• Paid Parental Leave
• Sabbatical Program