Remote EAP Clinical Counselor – 24/7 Crisis Support

CVS Health; Iowa (LA); Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in the United States is seeking an EAP Clinical Counselor to provide on-demand, single-session consultations via phone, video, or chat, supporting members with clinical assessments, safety planning, and informational guidance in a fast-paced, confidential setting.

Fully remote in the USA, with 40 hours weekly. Requires a Master's in behavioral health counseling, state licensure, and 1+ year crisis intervention experience; 24x7 call-center coverage; eligible for CVS Health benefits.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent professional behavioral health clinical license per state regulations.
• 24x7x365 call center coverage may be required.

Responsibilities

• Deliver on-demand single-session consultations and safety plans.
• Use phone, video, and chat to connect members to the right solutions.
• Document information accurately in real time.
• Maintain confidentiality per policies.
• Support multi-platform communication and team collaboration.

Skills

Crisis Intervention

EAP

Clinical Assessment

Multitasking

Education

Master's Degree in Behavioral Health Counseling

Tools

Video consultations

Phone consultations

Chat consultations

Job description

CVS Health in the United States is seeking an EAP Clinical Counselor to provide on-demand, single-session consultations via phone, video, or chat, supporting members with clinical assessments, safety planning, and informational guidance in a fast-paced, confidential setting.

Fully remote in the USA, with 40 hours weekly. Requires a Master's in behavioral health counseling, state licensure, and 1+ year crisis intervention experience; 24x7 call-center coverage; eligible for CVS Health benefits.