Remote E-commerce Support Specialist (Zendesk/Gorgias)

Posh Baby and Kids; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Work from home

Competitive pay

Performance bonuses

Annual raises

Career growth opportunities

Job summary

Posh Baby and Kids is seeking a remote customer service representative to handle inquiries about orders via email, chat, and phone. The role focuses on fast, accurate responses and driving customer satisfaction for our ecommerce brands.

The ideal candidate has Shopify experience, strong written and verbal communication, and thrives in a high-volume environment while promoting additional products and services.

Qualifications

• Experience in customer service for ecommerce brands.
• Proven track record with customers and meeting targets.
• Experience with Shopify and CRM systems.
• Ability to multi-task in a fast-paced environment.
• Strong written and verbal communication.

Responsibilities

• Respond to chats, emails, and phone inquiries to resolve issues.
• Promote products and services to customers.
• Process orders promptly and accurately.
• Identify customer needs and provide solutions.
• Maintain thorough records of interactions and orders.
• Follow established procedures and quality standards.
• Aim to exceed customer service targets.

Skills

Shopify experience

CRM familiarity

Excellent communication

Multitasking

Proactive approach

Tools

CRM software

Email/Chat/Phone tools

Helpdesk software

Job description

Posh Baby and Kids is seeking a remote customer service representative to handle inquiries about orders via email, chat, and phone. The role focuses on fast, accurate responses and driving customer satisfaction for our ecommerce brands.

The ideal candidate has Shopify experience, strong written and verbal communication, and thrives in a high-volume environment while promoting additional products and services.