Remote CSR for CPG & Ecommerce Support

Premier LLC; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Premier NX is seeking a Customer Service Representative for a remote role. You will handle inquiries across channels, support order management via Shopify, and engage with healthcare professionals and consumers to maintain service levels.

Responsibilities include responding to inquiries, managing orders, and monitoring social media while following SOPs. The ideal candidate communicates clearly and thrives in a fast-paced team.

Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple customer interactions and prioritize tasks.
• Thrives in a fast-paced environment with high quality expectations.
• Experience with Shopify, CRM platforms, or e-commerce support.

Responsibilities

• Provide professional customer service via phone, email, and other channels.
• Respond to inquiries, complaints, and product questions with empathy and accuracy.
• Support order management and e-commerce tasks, including status updates.
• Monitor social media inquiries and ensure brand-consistent responses.
• Document interactions in CRM and follow SOPs for escalation.

Skills

Communication

Multitasking

Problem-solving

Independent work

Team collaboration

Learning agility

Audit/compliance

Fast-paced environment

Education

Tools

Shopify

CRM platforms

Bazaarvoice

Job description

Premier NX is seeking a Customer Service Representative for a remote role. You will handle inquiries across channels, support order management via Shopify, and engage with healthcare professionals and consumers to maintain service levels.

Responsibilities include responding to inquiries, managing orders, and monitoring social media while following SOPs. The ideal candidate communicates clearly and thrives in a fast-paced team.